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Sales Specialist
3 months ago
Mariner Innovations
is part of the Mariner Partners group of companies, known for investing in and building technology companies with themes of big data, software innovation, commitment to customer success and developing international growth markets. As one of the largest independent technology companies in Atlantic Canada, Mariner has a team of over 350 IT, Software Professionals and Management Consultants working with clients both regionally and across the globe. With extensive capabilities in the areas of analytics, automation software, information security, change management and IT consulting, Mariner has been delivering innovative solutions with a strong emphasis on productivity and customer experience since 2003.
Job Description:
Mariner, an industry leader in business transformation and technology services, is seeking a dedicated Sales Specialist to support our ongoing growth.
As a Sales Specialist, you will be critical of supporting our sales team, managing client engagements, and ensuring we meet and exceed our sales targets.
Key Responsibilities:
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Salesforce Management: Collaborate with the sales team to consolidate and update customer opportunity information in Salesforce. Ensure accurate tracking of sales activities, customer interactions, and opportunity pipeline.
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Resource Planning: Assist in identifying the most appropriate resource profiles to meet customer requirements. Create and maintain these resourcing requirements in Mavenlink.
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Proposal and SOW Creation: Participate in preparing proposals and Statements of Work (SOWs) as required. This includes drafting, editing, and finalizing documents based on team input and client requirements.
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Proposal Review: Review and proofread proposals and SOWs to ensure they meet the necessary standards, client requirements, and corporate guidelines.
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Account Management: Schedule and manage regular check-ins with consultants to identify opportunities for contract extensions, change requests, and potential new consulting engagements.
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Procurement System Management: Act as the single point of contact for client support requests and main interface into client procurement systems.
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Post-proposal Debriefs: Conduct debrief sessions with client primes after unsuccessful proposals. Share lessons learned with the account and resourcing teams to support continuous improvement.
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Finance Interface: Work closely with the Finance department on invoicing and revenue forecasts. Ensure accuracy and timely delivery of invoices to clients and approve invoices before sending them to the customer.
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Performance Metrics Consolidation: Consolidate performance metrics from the finance team (revenue, etc.) and operational teams (profitability, etc.) to share with account teams. This role involves compiling and presenting key data in a clear, actionable format.
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Ad Hoc Duties: Carry out other responsibilities as required to support the sales and account management functions.
Qualifications:
- Prior experience in a sales support role, preferably in the Professional Services industry.
- Proficiency with CRM systems, preferably Salesforce, and resource management tools, preferably Mavenlink.
- Strong written communication skills with experience in proposal writing and editing.
- Excellent organizational skills with the ability to manage multiple tasks concurrently.
- Strong interpersonal skills and the ability to work effectively with diverse teams.
- Knowledge of invoicing and basic financial forecasting processes.
- Ability to synthesize complex data into actionable insights.
Why Mariner Partners?
We believe in making a positive impact in the communities where we live and work - our team is located in major cities all across Canada, throughout the US and internationally.
We are proud to be headquartered here, and are passionate about growing a strong technology sector here in Atlantic Canada and beyond.
We offer competitive compensation; benefits packages and training and development.
We recognize that empowered employees are more innovative, more efficient, deliver better customer service and can flat out-perform conventional organizations.
Our people have built products for national deployments at the world's largest telecom companies and leading real estate, oil & gas, financial, government and utilitites organizations.
We are looking for passionate IT professionals who love providing solutions for customers and who want to grow their careers.
