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Client Advisor Intern Mandarin

3 months ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Client Advisor Intern Mandarin & Cantonese Speaking (Full Time & Part Time) - Greater Toronto Region

What is the opportunity?


At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients' lives, adding value in the moments that matter.

We value each person's unique customer service style, and encourage you to bring your best to our clients every day.


As the first point of contact at RBC retail banking locations, Client Advisors are responsible for assisting members of our community who walk in to our branches.

Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.


What will you do?

  • Maintain an engaging onthefloor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
  • Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
  • Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC's systems and best in class digital platforms, while respecting client preferences
  • Engage in discovery conversations to understand client needs, provide clientcentric advice and personally fulfill on the appropriate simple advice, solutions and service
  • Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
  • Champion digital enablement by proactively educating our clients to selfserve, while leading with advice, serving through digital where possible
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

  • A passion for hosting an exceptional client experience
  • Curiosity, emotional intelligence and empathetic communication skills
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flex hours
  • A selfmotivated eagerness to learn and determination to succeed

Nice-to-have

  • Previous retail or customer service experience
  • Experience in the financial or service industry
Is this job right for you? Check out our video and decide for yourself

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
  • A worldclass training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and highperforming team

Job Summary


Exécuter toute une série d'opérations financières de routine, comme l'encaissement de chèques, le traitement de retraits, la réalisation de dépôts et la supervision des paiements de cartes de crédit et de prêts.

Miser sur son expérience et sa très grande connaissance pratique du travail, des politiques et des pratiques pour exécuter des tâches quotidiennes ainsi que diverses affectations administratives et opérationnelles.


Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communi