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Bilingual Coordinator

3 months ago

Brampton, Ontario, Canada Medtronic Full time

Careers that Change Lives

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us and engineer your career


The Start Right Coordinator will deliver operational excellence by onboarding the patient after pump/CGM is shipped, assigning trainings, and doing regular follow ups to ensure patient retention and great customer experience.

This position is hybrid with 2 days working in the office, and the rest remote.

A day in the life.
- _Provides project or program support to a functional group or business process. _
- _Monitors program/project/system status, budgets and timetables. _
- _Applies knowledge of and experience in company operations to assist in the development, implementation and administration of program/system guidelines and procedures. _
- _Gathers and compiles information for reports. _
- _Provides technical support, which may include program/system training, program/system documentation, data extraction, data review, tracking and coding. _
- _Responsible for reporting complaints and Adverse Drug Reactions (ADR) _

  • Develops and maintain critical metrics that track progress against agreed deliverables, providing analytics that can lead to enhancements in systems and processes.
  • Plan and execute process improvement initiatives.
  • Provides patients with a customized and proactive onboarding experience.
  • Prepares and schedules appointments with patients for their upcoming product trainings
  • Completes Pretraining assessment and review of inventory of products and training materials.
  • Follows up with patients after their training to ensure their experience is positive and addresses any questions or concerns

Must have.
- _Broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education (minimum high school diploma). _

-
English
French Bilingual:- _Minimum of 4 years of relevant experience. _

  • Strong planning, project management and problemsolving skills
  • Strong analytical skills.
  • Strong Influencing skills
  • Ability to plan, manage and execute projects within budget and on schedule
  • Ability to communicate effectively to and with all levels of the organization and customers (strong written and verbal skills)
  • Ability to work effectively in a matrix environment
  • Selfstarter, independent, dynamic, positive attitude
  • Detail oriented
  • Team player
  • Flexible and adaptable to a fastpaced changing environment
  • Strong interpersonal skills
  • Intermediate to advanced level of Excel and Word

Nice to have.

  • Prior customer service experience
Intermediate to advanced level of SAP, Salesforce

Physical Job Requirements


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles:
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

About Medtronic:

Together, we can change healthcare worldwide.

At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.


We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.