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Program Coordinator, Phsa Corporate, Vancouver Bc
3 months ago
Program Coordinator,
PHSA Corporate,
Vancouver BC
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
Reporting to the Manager, Clinical Services, the Program Coordinator is responsible for providing administrative and decision support while managing day-to-day queries of the assigned clinical service under BC's Agency for Pathology and Laboratory Medicine (Agency).
The Program Coordinator leads the completion of tasks, including collaborating with clinical care providers to get information, facilitating group consensus for recommendations and managing the out-of-province and out-of-country funding approvals.
The Program Coordinator participates in program planning, evaluation, and process improvement, and supports the facilitation and coordination of all aspects of triage, review, approval, invoicing and appeal processes for special procedures required for patient diagnoses and care.
The Program Coordinator is responsible for triaging and analyzing funding requests, related documentation and patient clinical histories to confirm medical eligibility requirements are met.
Reviews, analyzes and defines current/future state processes, identifies internal and external business and administrative process improvement opportunities and develops standardized and efficient processesWhat you'll do
- Respond to verbal and written communication directed to the department regarding patient funding requests and approvals by responding to inquiries and materials and in accordance with established guidelines, provides decision support regarding the medical necessity and importance/urgency of the request, providing a response and/or forwarding for any required escalation.
- Establish and maintain relationships with a variety of interdisciplinary health care teams, comprising frontline physicians, nurses, both internal and external to the organization. Liaise with external organizations to respond to and/or share and complete information and ensure followup by staff on various issues. Process incoming and outgoing paper, electronic and voice mail messages related to funding approvals. Maintain appropriate clinical documentation.
- Provide initial clinical intake and client reception by receiving the initial contact, evaluating the medical necessity for the request, and triaging based on level of priority related to the assigned clinical process, including administrative coordination, logging and tracking functions. Analyze funding requests through careful scrutiny by ensuring that internal and external processes are followed and provincial testing criteria is met.
- Prepare and present initial funding submissions to the Physicians and clinical reviewers. Produce written correspondence concerning program's position on funding acceptance with guidance from the Physician.
- Maintain accurate data entry and integrity of patient information in the patient registry by verifying and auditing the completeness of data; Perform data entry functions such as inputting client information into relevant computer systems or request module for processing; maintain registers, assign file numbers, and prepare document packets for clinical reviewers while adhering to strict privacy requirements and maintaining attention to detail under strict timelines.
- Provide patient support during intake and approval stages by troubleshooting problems and providing instruction/training as required.
- Identify internal and external business and administrative process improvement opportunities; develops standardized and efficient processes to streamline activities; propose process or tool enhancements to mature the program
- Review, analyze and define current/future state processes and facilitate and coordinate all aspects of triage, review, approval, invoicing and appeal processes to ensure the Agency's frameworks and standard operation procedures (SOPs) are adhered to consistently and accurately, and the appropriate records are maintained.
- Provide administrative support to the department including the preparation and processing of invoices, documents, responding to and triaging requests, managing meeting logistics, overseeing meeting outcomes and deliverables and maintaining official records of decisions, and following necessary action items through to completion.
- Support business administration by organizing and contributing to internal meetings, stakeholders and others as needed and followup on action items arising from them. Serve as a communication link for required information, processes and timelines to team members to facilitate funding approvals through all stages.
What you bring
Education, Training and Experience
- A minimum level of education, training, and experience equivalent to an undergraduate degree business administration or related discipline plus three (3) years recent experience working in a customerfocused
