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Offre emploi Assistant Store Manager

3 months ago


Markham, Ontario, Canada RONA Full time
Assistant Store Manager Language
English
Français (CA)
An employer that's involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires

Our teams from the RONA+, RONA, Réno-Dépôt, and Dick's Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

Here, your work and ideas will contribute to building a flourishing organization.

The Assistant Store Manager is committed to achieving RONA's service standards and maximizing sales and gross margin while providing the customers with the best shopping experience possible.

As well, the Assistant Store Manager is responsible for providing effective day-to-day management and leadership on the sales floor and is continually interacting with customers and employees.

The Assistant Store Manager - Sales encourages professional relationships with our contractor and installs customers and fosters customer loyalty and growth while maintaining a high level of customer service and unity.

Clearly outline and communicate sales objectives and expectations to all team members on a daily basis

  • Motivate and influence sales performance with positive feedback and recognition
Build strong and lasting relationships with our retail, professional and commercial customers, Outside Sales, DDC, etc
Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience
Demonstrates and encourages RONA values by considering them in every store decision made and by ensuring team members are encouraged to do the same Training and Development - Staff Development and Coaching
Provides opportunity for training, including vendor demos, and follows up on RONA training programs
Educates team members on the Contractor Sales department and benefits of a commercial account to the customer and the business; encourage and reward team members for referring contractors to contractor sales
Ensures team members are fully trained on sales and service techniques Store Operations and Recruitment
Oversees and maintains RONA's Store Operational Standards, Commitment to Service and Initiatives.
Communicates store priorities to manager direct reports and floor staff and plans for implementation and action; Develops, with the Store Manager, the annual operations budget; works with store management team to control expenses through monitoring of labour, inventory and overhead, and other store expenses
Minimum 3 years in a leadership role - proven ability to lead a team by promoting and sustaining a culture of sales and service through effective communication
Customer service experience is an asset
Flexible availability based on store needs (includes evenings and weekends)
Proficient computer skills and basic math skills
Positive attitude and proven ability to lead the team in a culture of sales and service
Ability to take full control of their responsibilities and initiate and execute
High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership for others
RONA is committed to encouraging diversity and inclusion.

We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.