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Assistant Manager, Clearing
3 months ago
TM
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.
Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.
We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.This role sits within LBC Tech, a subsidiary of Laurentian Bank.
This position is responsible for a variety of functions in an effort to support various business lines within Mortgage Administration.
While working closely with the Manager, Administration; the Assistant Manager will be accountable for employee engagement, distribution of work, closely monitoring all tasks and resources to ensure that service standards and productivity levels are met/exceeded for each business line.
Responding to inquiries raised by internal and external stakeholders. The incumbent must comply with regulatory, legislative and industry standards.
The Assistant Manager is responsible for the oversight and management of day to day clearing and settlement operations and key deliverables of LBCFG business.
The Assistant Manager leads his/her team to deliver optimal results based on the committed service standards, They must ensure time sensitive activities, key controls and audit requirements are fulfilled, and compliant with all applicable regulations.
LI-RemoteLI-SM1
Responsibilities:
o Works with his/her manager to enhance and improve policies and procedures for the clearing and settlement teams and follows the change management process
o Provides leadership and support to all team members
o Partner with direct manager and senior management to ensure quality customer service and to help supervise team members who have diverse talents and responsibilities
o Meet regularly with senior management to develop and report on strategic plans for team objectives
o Effectively oversees and manages various day to day tasks of the department such as management of department mailboxes, workflow queues, time sensitive clearing & settlement activities, and escalation handling.
o Ensures that all required reporting is completed and delivered in a timely manner to various stakeholders.
o Effectively manages, develops, and coaches his/her team - regular one on one, team meetings, institutes best work practices while ensuring key deliverables are met as per SLA and established key controls.
o Communicates and collaborates with various Operations teams and Reconciliation teams to address any issues or inquiries related to payments and settlement.
o Ensures that any deliverable is accurate, clear, complete, and compliant with internal and external payments, audit, and regulatory requirements.
o Keeps abreast of legislation, policies, and procedures, which relate to products and services
Qualifications:
o 3-5 years of work experience in a financial services industry, with at least 1-2 years of managerial experience.
o Knowledge and experience in multiple payments systems, rules, and processes
o Must possess intermediate to advanced skills in MS Word, Excel and Outlook.
o Experience in leading process improvement initiatives.
o Solid knowledge of banking, digital banking, deposits, VISA, Mortgage, Loans, Securities, and other lending or investment products.
o Demonstrate strong analytical skills, ability to analyze situations, diagnose problems, and develop proactive solutions.
o Excellent organizational skills, ability to manage multiple priorities and meet strict deadlines.
o Demonstrate leadership and management skills.
o Excellent oral and written communications skills with the ability to concisely and clearly summarize results and effectively communicate to the team.
o Familiarity with using large and complex financial database systems; ability to learn inquiry functions in back office processing systems such as SIBL, AS400, T24 and CPS are assets.
Additional Information:
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