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customer service assistant

3 months ago

Calgary, Alberta, Canada Nexus Immigration & Recruitment Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week
  • Education:
  • Expérience: Education
  • Bachelor's degreeTasks
  • Develop all kinds of events for publicity, fundraising and information purposes
  • Develop communication strategies
  • Evaluate communication strategies and programs
  • Implement communication strategies and programs
  • Produce informational materials to increase awareness of services available
  • Publicize activities, workshops, meetings and other events for fundraising or information purposes
  • Train staff
  • Answer written and oral inquiries
  • Assist in the preparation of brochures, reports, newsletters and other material
  • Co-ordinate special publicity events and promotions
  • Conduct public opinion and attitude surveys
  • Gather, research and prepare communications material
  • Initiate and maintain contact with the media
  • Prepare and/or deliver educational, publicity and information programs, materials and sessions
  • Prepare sports, literary, performance or other contracts
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Sell merchandise
  • Explain procedures, risks and benefits to clients
  • Maintain and manage digital database
  • Write and edit press releases, newsletter and communications materials
  • Copywrite
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Supervise office and volunteer staffComputer and technology knowledge
  • Internet
  • MS Outlook
  • MS Office
  • Spreadsheet
  • Electronic mailWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Physically demandingPersonal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learnerScreening questions
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?Experience
  • Experience an asset