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Customer Service Representative

3 months ago

Thunder Bay, Ontario, Canada Enterprise Holdings Full time

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.


Opening available at the following branch location:


  • 100 PRINCESS ST. THUNDER BAY, ON P7E 6S2

This role is available as full time and pays $ 17.50 / hour

We offer:

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescrption Drug, Dental and Vision)
  • Life Insurance
  • Training and development

Schedule:

  • Wednesday: 7:30am5:00pm
  • Thursday-Friday: 3:00pm1:00am
  • Sunday: 7:30am5:00pm
  • Monday: 3:00pm1:00am

Responsibilities:

  • Take incoming calls
- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, checkins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties jobrelated duties as assigned
  • Equal Opportunity Employer/Disability/Veterans_

Qualifications:

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred
  • Must have at least 1 year prior customer service, retail, or administrative support experience
  • Must have a valid G2 or G drivers license with no more than 2 moving violations and/or atfault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- ** Apart from religious observation, must be able to work: Wednesday: 7:30am-5:00pm Thursday-Friday: 3:00pm-1:00am Sunday: 7:30am-5:00pm Monday: 3:00pm-1:00am