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VP, Digital Solutions
3 months ago
About Beem
Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $10 billion in total assets under administration. 1,000 Beem employees work to serve over 160,000 members who live and work across the province. The credit union offers personal and commercial banking and a full range of insurance and wealth management services from 53 branches that span BC from downtown Vancouver to the North Peace region.
At Beem, we strive to create a future where everyone in our communities can achieve financial wellness. We are proud to serve our members across BC by offering reliable advice, a welcoming environment, and a full range of personal and business banking, investment, and insurance solutions. We help our members find the best options to fulfill their financial potential. We believe in the power of progressive thinking and positive action to take incredible steps forward in every aspect of life.
Learn more about our journey to build Beem Credit Union at
Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit
What this role is all about:
Beem Credit Union is seeking a visionary and results-driven VP, Digital Solutions to spearhead the digital transformation journey of our organization. As the VP, Digital Solutions you will be instrumental in crafting and executing the digital strategy that will redefine the landscape of our services. If you are passionate about pioneering transformative digital solutions and shaping the future of finance, we invite you to apply and be an integral part of Beem Credit Union's journey towards excellence.
This role will enjoy remote working arrangements. Come experience Beem and the communities we serve
What you'll do:
Digital Strategy and Execution:
Develop and execute a comprehensive digital strategy aligned with business objectives, market trends, and customer needs. Foster a culture of digital innovation and experimentation within the organization, encouraging cross-functional collaboration, knowledge sharing, and continuous learning to drive creativity, agility, and adaptability in digital initiatives. Lead strategic partnerships and collaborations with technology vendors, startups, and industry experts to access cutting-edge technologies, expertise, and resources that accelerate digital innovation, enhance capabilities, and drive business growth. Establish key performance indicators (KPIs), metrics, and performance dashboards to monitor the effectiveness, impact, and ROI of digital initiatives, providing regular reporting and insights to senior leadership and stakeholders to support data-driven decision-making and strategic course corrections.Application Development:
Oversee feasibility studies, risk assessments, and technical evaluations for new Digital application development projects, ensuring alignment with business goals, technical feasibility, scalability, and cost-effectiveness. Lead the adoption of agile development methodologies, DevOps practices, and CI/CD pipelines to accelerate application delivery cycles, improve collaboration, and ensure continuous integration and deployment of high-quality applications. Ensure robust testing, QA, and performance optimization processes to ensure the reliability, security, and scalability of applications, leveraging automated testing tools, performance monitoring, and feedback mechanisms to drive continuous improvement and user satisfaction. Establish strong governance frameworks, standards, and guidelines for application development, architecture, and design, promoting consistency, reusability, and maintainability across the application portfolio.Technology Delivery:
Collaborate with business leaders, product owners, and stakeholders to define technology roadmaps that align with strategic business objectives, customer needs, and market trends, ensuring a clear and prioritized pipeline of digital initiatives that deliver measurable value and impact. Provide oversight to ensure robust methodologies, tools, and governance structures to ensure successful delivery of digital solutions. Foster strong relationships and communication channels with internal and external stakeholders, including executive leadership, business units, IT teams, vendors, and partners, to facilitate collaboration, alignment, and decision-making that accelerates technology delivery and drives business outcomes. Drive continuous improvement and optimization of technology delivery processes, methodologies, and tools, leveraging feedback, performance metrics, and lessons learned to identify opportunities for efficiency gains, innovation, and excellence in execution.Enterprise Application Support:
Oversee the development and implementation of comprehensive application support strategies, policies, and procedures that ensure the reliability, availability, and performance of enterprise applications, minimizing downtime, disruptions, and business impact. Establish and drive culture of leveraging KPI and SLA to ensure continuous improvement, with measurable outcomes Develop and ensure proactive monitoring, incident management, and troubleshooting processes to identify and resolve application issues, bottlenecks, and performance gaps in a timely manner, minimizing risks and ensuring business continuity. Collaborate with IT operations, infrastructure teams, and vendors to plan and implement upgrades, patches, and enhancements to enterprise applications, ensuring compatibility, stability, and compliance with regulatory requirements and industry standards.Customer Relationship Management (CRM):
Collaborate with business leaders to develop and execute an end-to-end CRM strategy that encompasses customer segmentation, personalized marketing, sales automation, customer service optimization, and post-sales support, leveraging data-driven insights, analytics, and automation to create seamless and engaging customer experiences throughout the customer lifecycle. Lead the implementation of CRM platforms, tools, and analytics solutions to capture, manage, and leverage customer data effectively, gaining insights into customer behavior, preferences, and trends that inform decision-making and drive business growth. Collaborate closely with sales, marketing, and customer service teams to align CRM efforts with business goals, revenue targets, and customer experience objectives, fostering a customer-centric culture and mindset that drives sustainable business growth and competitive differentiation. Review CRM performance metrics, KPIs, and ROI, providing regular reporting and insights to stakeholders and senior leadership to track progress, identify areas for improvement, and optimize CRM strategies and initiatives for maximum impact and value.Robotic Process Automation (RPA):
Provide direction for comprehensive process assessments, automation feasibility studies, and ROI analyses to identify, prioritize, and ensure implementation of RPA opportunities across business functions and processes, maximizing efficiency gains, cost savings, and operational benefits. Oversee the design, development, and deployment of RPA solutions, leveraging automation tools, machine learning algorithms, and AI technologies to automate repetitive tasks, streamline workflows, and improve operational efficiency. Direct implementation of governance frameworks, standards, and controls for RPA processes, ensuring compliance with regulatory requirements, data security, and auditability, while mitigating risks and ensuring reliability and scalability of RPA implementations. Ensure monitoring of RPA performance metrics, KPIs, and operational dashboards to track automation effectiveness, identify areas for optimization, and drive continuous improvement and innovation in RPA processes, optimizing automation workflows, and enhancing business outcomes.Talent Development and Leadership:
Build and lead a high-performing team of digital solutions professionals, providing mentorship, coaching, and professional development opportunities. Foster a culture of collaboration, accountability, and continuous learning to attract, retain, and motivate top talent.A little about your qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred. 10+ years of progressive experience including several years at senior level technology application delivery, development, and support, with a proven track record of driving strategic initiatives and delivering impactful results. Proven experience in technology leadership roles, with a focus on application development, technology delivery, enterprise application support, CRM, and RPA. Strong understanding of software development methodologies and patterns, architecture principles, and emerging technologies. Experience managing cross-functional teams, projects, and budgets. Exceptional leadership abilities, with a demonstrated aptitude for inspiring teams, building consensus, and driving organizational change. Strong business acumen, strategic vision, and the ability to translate technology trends into actionable insights that drive business value. Experience with agile methodologies and practices, with a demonstrated ability to drive agility and responsiveness in infrastructure operations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and senior leadership. Experience in managing vendor relationships and strategic partnerships, with a focus on driving value and innovation.What you'll gain:
Competitive base salary; reviewed annually. The salary range for this position is $150,000 to $200,000. An incentive bonus plan. Remote work environment. Extended health care, dental coverage and disability coverage. Favorable vacation benefits - paid time off to recharge RRSP with Employer contributions, and the option to contribute yourself. Special banking perks - including mortgage and lending products.At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do
B uild Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity. O wn It: You are ready to take charge, drive change, and deliver outstanding results. L ead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation. D riven by Curiosity: You are eager to explore, learn, and shape the future.Ready to join?
Visit us at and to learn more about what it's like to work for Beem Credit Union We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.
We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates.
