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Customer Service Representative

3 months ago

Mississauga, Ontario, Canada Ontario Flower Growers Full time

Here we grow again
Do you like to make people smile with flowers? Do you have hands on experience in the floral industry? Are you energetic and demonstrate enthusiasm for new customers? Do you like your afternoons free? If you say yes to these questions, then we have a great job opportunity for you

This is a full-time position with benefits; it's a casual, fast-paced working environment.

The role will begin in training of the system and customers to then be integrated into a fully immersed Customer Service/Sales Representative Role.

Hours 5:00am - 1:00pm

  • Entering and preparing invoices for customers
  • Assist customers at checkout (taking payment cheques or debit, credit)
  • Assist with sorting and labeling all products accurately in and out of the cooler
  • Assist with Inventory
  • Assist in creating invoices for customers based on inbound product and inventory.
  • Contact customers from available client list to grow and understand the business.
  • Answering Customer service calls from customers to assist in placing orders.
  • Making outbound calls to customers
  • Assist with unpacking, inspecting and verifying incoming product(s) compared to purchase order(s)
  • Must be able to use excel
  • Ability to work in a fast paced and multicultural environment
  • Good communication, time management and organization skills are required
  • Strong customer service skills & Strong organizational skills
  • Team player & Problem solving
  • Regularly lift and/or move objects 1015 lbs occasionally lift and/or move products that are more than 10 lbs.
  • Ability to work in a cold working environment (35 degrees) for extended periods.
  • Environment such as heated warehouse conditions, concrete floor, cooler up to 5 degree Celsius

Qualifications:

  • Previous Customer Sales Service/Support Success experience
  • Enthusiasm to help a customer, make the sale and build a good customer relationship


 Preferred
  • Floral Product knowledge
  • Market knowledge and know floral industry holiday flower needs or be willing to learn.
  • Strong computer skills with IBMI system software an asset
  • Dependability, punctuality, Integrity and have a positive attitude
  • Ability to work independently in a self directed way
  • Time management and organizational skills
  • Interpersonal and organizational skills
  • The attitude to work in a fast
- paced environment

  • Prepared to work in a cooler is required
  • Problem solving skills
  • Documentation skills
  • Listening skills
  • Good resolving conflict skills

Education and Experience:

  • Sales experience in the floral industry is preferred
  • High School Diploma Minimum
  • Entrepreneurial culture is an asset

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Flexible schedule
  • Onsite parking
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person