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Tour and Event Coordinator

3 months ago

Vancouver, British Columbia, Canada Pinnacle Hotel Vancouver Harbourfront Full time

PINNACLE HOTEL HARBOURFRONT
Our hotel has been a fixture of Vancouver's Coal Harbour neighbourhood for several decades.

With the vision of Pinnacle Hospitality Division 2015 marked a new chapter for the Hotel, becoming the latest addition to the Pinnacle family of hotels.

With a local focus and guest driven approach, we leverage our hotel's ability to make our own decisions to ensure that we are competitive in the market and deliver the best guest experiences while planning, staying and after their stay at any Pinnacle Hotel.


With 35,000 square feet of event space and 442 guestrooms, the hotel is a fixture in the local convention, meeting and social event circles of Vancouver and we are looking for a vibrant and enthusiastic person to join the sales team to continue our growth in this segment of the business.


The position is accountable for event co-ordinating definite business of our Tour and FIT Wholesale segments for the Pinnacle Hotel Harboufront.

Ensures that all contracted and turned over business will be professionally managed. Adhering to contracted terms and conditions while delivering an excellent guest experience.

Completes the daily task list for Tour Groups, while ensuring the best possible experience is had by our Tour and FIT Wholesale Guests.


CANDIDATE PROFILE
Education and Experience

  • Minimum one year of Front Office Hotel experience.
  • Experience with Opera Sales & Catering (an asset).
  • Post-Secondary Education in hotel, banquet / catering management an asset.
  • Exceptional organizational skills and demonstrated ability to multitask and prioritize within tight timelines.
  • Proficiency in Microsoft Office software, Social Tables and Opera Property Management System an asset.
  • Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.

CORE WORK ACTIVITIES

Facilitating the reservation, planning and onsite experience of our guests:

  • Tour Checklist is completed daily.
  • Proactively work with confirmed Tour Groups to ensure all details and timelines are confirmed and met.
  • Meet and Greet Tour Groups and other clients as needed.
  • Work with Sales Manager to ensure all contract terms are met and upheld by hotel and client.

Core Activities

  • Manage Guestroom Blocks, create Banquet Event Orders, Group Resumes, attend Precons, Client Visits and Client Meetings leading up to and during group's/clients arrival and inhouse experience.
  • Client follow up to determine successes and challenges during the groups/guests time at the hotel.
  • Other duties as assigned by Senior Director, Sales and Marketing

Benefits:

  • Commuter benefits
  • Company events
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend availability

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (required)

Experience:

Front Office Hotel: 1 year (required)

  • Opera Sales and Catering: 1 year (preferred)

Work Location:
One location