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Client Engagement/ Activities Facilitator

3 months ago

Ottawa, Ontario, Canada John Howard Society of Ottawa Full time

Title:
Client Engagement and Activities Facilitator**
Location(s):Carruthers Enhanced Supportive Housing

Salary:
$25.07- $28.49 annually** per hour based on work experience

Hours: 17.5 hours per week (Flexible hours)

Employer:
John Howard Society of Ottawa

Closing Date:
August 11, 2023

About the environment:

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focussed on creating a caring environment for both clients, and staff.

At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential.

JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.


About who we support:

Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community.

We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.


Job Summary:

The John Howard Society Enhanced Supportive Housing Program is for men and women who are long-term shelter users. The program provides semi-independent accommodation and support to men and women, aged 18 and over.

The John Howard Society of Ottawa manages the site with support from Ottawa Inner City Health and the support of other community partners.


Responsibilities:

  • Design and execute recreational activities aimed at enhancing the quality of life and fostering community engagement among the Residents.
  • Involve frontline staff actively in organizing and delivering community programs.
  • Create a comprehensive user guide for recreational events, ensuring its usefulness for future years.
  • Implement Motivational Interviewing techniques to effectively engage and support individuals.
  • Demonstrate a deep understanding of clients dealing with challenges such as addictions, aggression, criminality, and both physical and mental health issues.
  • Remain up to date with relevant community service agencies and assist clients in accessing appropriate resources through referrals.
  • Participate in all required clinical supervision sessions and adequately prepare for them.
  • Foster professional growth by actively participating in relevant training, supervision, and counsellor development plans.
  • Skillfully coordinate all onsite programrelated activities while employing a gender
- and trauma-responsive framework.

Program/Building Responsibilities

  • Offer intervention and support to clients in a caring and proactive manner.
  • Strictly adhere to all security and safety protocols established for Carruthers.
  • Attend staff meetings as necessary to stay informed and engaged.
  • Foster strong and cooperative relationships with fellow program colleagues and be available for coverage when needed.
  • Contribute to maintaining a positive and welcoming environment for both clients and colleagues.
  • Maintain open communication with SW to ensure client and building safety.
  • Participate in the residence oncall rotation while following the relevant policies and procedures.
  • Perform any other occasional duties as requested
    .

Report Writing/ Administrative

  • Generate necessary written reports and records as needed.
  • Prepare all documentation related to recreational activities.
  • Track and record clients' attendance for various activities.
  • Provide monthly statistics on the number of activities and clients served for reporting purposes.

Education:

  • University Degree/College Diploma in the Social Sciences

Preferred Experience:

  • Minimum two (2) years working with the homeless population.
  • Experience in housing/residential setting
  • Experience working in a Harm Reduction environment.
  • Experiences working as part of an Interdisciplinary team.
  • Gclass Driver's license and access to a vehicle.

Preferred Knowledge and Skills:

  • Demonstrate the use of Motivational Interviewing (MI) techniques.
  • Experience working with a clientfocused, case management approach to faster housing stability.
  • Understanding of and experience working with clients that struggle with behavioural issues.
  • Familiarity with the Residential Tenancies Act and other relevant legislation (e.g., Mental Health Act)
  • Competency in using needs assessment instruments (e.g. SPDAT)
  • Competency in using various data collection and case management software.
  • Experience building capacity in, and supporting people around, daily living skills.
  • Experience working with people with substance use and mental health disorders.
  • Experienc