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Insurance Representative, Level 2

3 months ago

Nanaimo, British Columbia, Canada Coastal Community Insurance Services (2007) Ltd. Full time

Position Type**:
Permanent

Together, Let's Do Great Things


We're the largest financial institution based on Vancouver Island and the Gulf Islands, and we've got an opportunity for you.

We are looking for an
Insurance Representative, Level 2, so if you're passionate about insurance, and helping people protect themselves and their assets we'd like to hear from you.


Hours
This position will have hours scheduled between 7:30am to 8:30pm Monday to Friday and 7:30am to 4:30pm Saturday.


As per Article 6.1 (c) in the Collective Agreement, "shift work ending after 6:15pm up to and including 8:30pm will be paid a shift premium of five percent (5%) above the employee's regular rate for all hours worked beyond 6:15pm".

Shifts may vary with a combination of daytime and evening work.

What's the role?

This position is a remote working position with the primary work location being the successful applicants home.
As an
Insurance Representative, Level 2, you will effectively cross-sell the services of Coastal Community Insurance Services Ltd. and Coastal Community Credit Union. You will report to the Relationship Centre Manager of Insurance.

Your duties will include:
-
This role will be primarily focused on outbound renewal calls:

  • Performing all clerical and general insurance office functions
  • Prospecting, marketing, selling, and processing all products relevant to the general insurance industry, including ICBC transactions
  • Assisting in the development of products, procedures, or services
  • Checking and signing policies for Level 1 Salespersons as required
  • Actively promoting the organization in the community in a positive manner
  • Ensuring that all department work meets standards in presentation, quality, and timeliness as directed
  • Providing a friendly, courteous, and communicative service while responding immediately and diplomatically to questions and concerns
  • Effectively utilizing time out of the office to generate sales
  • Handling Level 1 functions as required
  • Performing other insurance related duties as assigned

What are we looking for?

  • Secondary school diploma
  • Applicable licensing concurrent with position (consideration will be given to individuals with a Level 1 license and experience)
  • Advanced knowledge of personal lines insurance
  • Working knowledge of commercial insurance
  • Previous call centre experience is an asset
Ideally, you are a flexible, collaborative team player with:

  • Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members
  • Effective listening skills to engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request
  • The ability to multitask with keyboarding and internet/computer navigation skills for searching online client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service
  • Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests
If you're an approachable problem solver who embraces self-development and life-long learning, you'll be a great fit with us.

Who are we?


Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island.

We're proud of the legacy we've built and the things that make us who we are:

  • We're 100% memberowned, with all decisions made locally—right here on Vancouver Island.
  • We're a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
  • We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.
If you join us you'll work hard, but have a lot of fun along the way.

We offer a generous compensation package and a great work/life balance because we want you to spend your career here.

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