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Facilities Manager

3 months ago

Vancouver, British Columbia, Canada JLL Full time
JLL supports the Whole You, personally and professionally.


The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM.

In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs.

The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.


The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards.

Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals.

The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants and clients.

What this job involves
Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).
Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client's satisfaction.
Procurement of goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams.
Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client
- e.g. external maintenance, central plant management.
Space evaluation and planning, updating of floor plans using clients architect partners
Responsibility for meeting KPI's and SLA's defined within the contract.
Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles

Site Inspections(with other members of Facility Team):
Daily cleaning
Heating, ventilation, air conditioning
Landscaping (when present)

Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.

Establish and operate the information systems necessary for effective scheduling and recording of contract work.

Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.

Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).
Negotiate, renegotiate and maintain contracts with vendors.
Planning and budgeting of internal fit out works and technical installations.
Purchasing of furniture, organization of internal departmental office/space moves.

Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc.

(roles not present on every site).
General administration of department, (holidays, training, performance reviews etc.).
Updating and maintaining official safety documents, liaise with government authorities.
Organization of fire evacuation and first aid training for employees.
Point of Contact for security/alarm responding
Deputise / provide cover for Office Services Coordinator / Building Operations Coordinator when appropriate.
All additional duties commensurate to the level of the role

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Ideally 6 years + experience in Facilities Management role within a large commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Quality Assurance knowledge and experience desirable.
Fluency in local language and English essential.
Customer focused
Possess cultural awareness and sensitivity

Decision making / complex problem solving: Proactively gathers information from appropriate sources
Probes/considers all of the facts
Considers other perspectives
Refers to long term plans and goals, draws sound inferences
Prioritizes key factors
Acts decisively, promptly and confidently
Able to operate with limited guidance

Excellent verbal & written communication
Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.

Planning and organizing:
Able to evaluate priorities and re-juggle as appropriate
Able to resolve conflict and communicate intentions clearly
Deliver on time and with high quality results
A self-starter who possesses intellectual curiosity.
A proven team pla