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Manager, Sales

3 months ago

Toronto, Ontario, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Manager - Personal Shopping

The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.

Specific responsibilities include (but are not limited to) the following:

Achieve sales targets for the area of responsibility Experience managing High Value Customer Relationships in a luxury environment Achieve customer service targets and resolve difficult customer issues Recruit, select, hire and on-board the best talent Lead, motivate, and retain a team of high-performing employees Work in collaboration with other store managers to deliver seamless sales/service to customers Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success Model leadership behaviours that promote a culture of open communication, employee development and trust Maintain all Health & Safety practices to code Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc. Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees Lead team to develop, maintain and grow an active store client base Implement customer relationship and Loyalty management programming Serve as manager-in-charge (MIC) of the store as required Maintain high standards of merchandise presentation at all times Regularly evaluate inventory performance and develop strategies for improvement Participate in and influence the development of store seasonal plans Identify opportunities to drive business Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service Comply with all Health & Safety policies and requirements

The ideal candidate:

5 + years supervisory experience with accountability for driving sales Proven track record of exceeding sales and profit targets Early adopter / change initiator Retail selling experience in a luxury environment preferred. Entrepreneurial spirit

The measures of success:

Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients

Directeur(trice) de vente

Le(la) directeur(trice) de vente dirige une équipe de vendeurs qui stimule l'expérience client et réalise les objectifs de ventes, tout en procurant une expérience d'employé engageante.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter :

Réalise les objectifs de ventes pour les domaines de responsabilités multiples Accomplit les objectifs de service à la clientèle et répond aux préoccupations des clients Recrute, sélectionne, embauche et intègre les meilleurs talents Dirige, motive et conserve une équipe d'employés au rendement supérieur Collabore avec des directeurs d'autres magasins pour réaliser des ventes et offrir un service à la clientèle efficaces Communique les normes, paramètres et objectifs de rendement aux employés et fournit de l'encadrement quant aux comportements favorisant la réalisation de ces objectifs Adopte les comportements de leadership qui promeuvent une culture de communication ouverte, le perfectionnement des employés et la confiance. Maintient toutes les pratiques de santé et sécurité conformément au code de conduite Supervise le programme des conseillers à la vente désignés/conseillers experts désignés (CVD/CED) pour les rayons assignés; collabore avec les fournisseurs pour les SIP, les objectifs, etc. Reconnaît et récompense le rendement extraordinaire; donne sa rétroaction et met au point des plans d'amélioration du rendement pour les employés dont le rendement est insuffisant Amène l'équipe à élaborer, mettre à jour et accroître une base de clients actifs Met en place des programmes de gestion des relations clients et de fidélisation Agit à titre de directeur en devoir (DED) du magasin, au besoin Instaure des normes élevées en matière de présentation des marchandises en tout temps Évalue sur une base régulière le rendement du stock et crée des stratégies d'amélioration Participe au développement et influence les plans saisonniers du magasin Identifie les possibilités de stimuler les activités Gère les budgets de masse salariale tout en offrant des niveaux appropriés de couverture en tout temps afin de répondre aux besoins de l'entreprise Maintient une sensibilisation opérationnelle au quotidien des concessions en magasin afin d'assurer un service à la clientèle uniforme Se conforme aux politiques et exigences en matière de santé et sécurité

Le(la) candidat(e) idéal(e) doit posséder :

Un minimum de 5 années d'expérience dans un poste de supervision avec la responsabilité de stimuler les ventes De l'expérience éprouvée à dépasser les objectifs relatifs aux ventes et aux profits La capacité d'adopter/d'initier rapidement les changements De l'expérience de vente au détail, de préférence dans un environnement de luxe Un esprit d'entreprise

L'évaluation du succès :

Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du rayon Rétroactions des clients internes et externes