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Montreal, Quebec, Canada National Bank Full time{"title": "Technical Advisor", "description": "Job SummaryAs a Technical Advisor in the Financial Markets Business Strategy group at National Bank, you will play a crucial role in supporting the sector by participating in the end-to-end process of updating Financial Markets personnel files. When required, you will provide support to the campus recruitment...
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Technical Advisor
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Montreal, Quebec, Canada National Bank Full time{"title": "Technical Advisor", "description": "Job SummaryAs a Technical Advisor in the Financial Markets Business Strategy group at National Bank, you will play a crucial role in supporting the sector by participating in the end-to-end process of updating Financial Markets personnel files. When required, you will provide support to the campus recruitment...
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Conseiller Technique Impact
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Montreal, Quebec, Canada Banque Nationale Full timeAbout the RoleWe are seeking a highly skilled Technical Advisor to join our Impact team at Banque Nationale. As a Technical Advisor, you will play a key role in providing exceptional customer service and technical support to our clients and partners.Key ResponsibilitiesManage client and partner requests through written and verbal communication, demonstrating...
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Conseiller Technique Impact
2 weeks ago
Montreal, Quebec, Canada Banque Nationale Full timeAbout the RoleWe are seeking a highly skilled Technical Advisor to join our Impact team at Banque Nationale. As a Technical Advisor, you will play a key role in providing exceptional customer service and technical support to our clients and partners.Key ResponsibilitiesManage client and partner requests through written and verbal communication, demonstrating...
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Conseiller Technique Impact
2 weeks ago
Montreal, Quebec, Canada Banque Nationale Full timeAbout the RoleWe are seeking a skilled Technical Advisor to join our Impact team at Banque Nationale. As a Technical Advisor, you will play a key role in providing exceptional customer service and technical support to our clients and partners.Key ResponsibilitiesManage client and partner requests through written and verbal communication, demonstrating active...
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Conseiller Technique Impact
2 weeks ago
Montreal, Quebec, Canada Banque Nationale Full timeAbout the RoleWe are seeking a skilled Technical Advisor to join our Impact team at Banque Nationale. As a Technical Advisor, you will play a key role in providing exceptional customer service and technical support to our clients and partners.Key ResponsibilitiesManage client and partner requests through written and verbal communication, demonstrating active...
Impact technical advisor
3 months ago
A career as a Technical Advisor in the ImpAct team at the National Bank is a job where your ability to work in synergy with several partners is highlighted. With your excellent customer service and your proactivity, you take care of administrative needs and respond to requests from customers and partners.
Your job:
Handle requests from our partners (in writing and/or by telephone) by demonstrating listening, empathy and analytical skills to understand the unique context of each situation.Assess the criticality of each situation, propose solutions, intervene directly to resolve and/or coordinate the resolution of situations that require it by calling on your expertise.Interact with the different sectors of the Bank, managers and employees to interpret information and offer them support and adviceAssist partners by offering them technical and administrative support during the implementation of new products, procedures or services; provide training and guide them on more complex cases;Be proactive in reporting opportunities for organizational improvement.At all times, keep the customer in mind and seek to foster a distinctive experience within established parameters.Your team :As part of the ImpAct team, you are part of a group of 25 colleagues and you report to Andrea Downes. Our team stands out for its expertise in exceptional customer service and problem resolution, its quality of delivery, its delivery of customer/employee experience, the fun atmosphere, the close collaboration with Operations and business lines .We favor a variety of forms of continuous learning to enrich your development, in particular learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.Operations is a large sector of more than 2,500 employees where the majority of transactions and customer requests pass through. Transformation, digitalization, digitalization: the changes to which we aspire are realized every day thanks to the expertise of each employee with the aim of offering a distinctive experience to our customers.Work schedules are flexible and include teleworking depending on operational needs. This position reports to the director and you collaborate daily with the members of your team in handling sector activities. We know that we can count on our colleagues to encourage knowledge sharing and mutual assistance.Prerequisites:Completed three-year college diploma or academic equivalent, related to the sector of activity, and four years of relevant experienceFrench/English bilingualism necessary, because you will regularly deal with partners/clients located outside Quebec and across CanadaCustomer service experienceCall center experienceKnowledge of various financial products and services, including account transfers, non-registered and registered products, account openings and/or mutual funds Languages:Language: English Reason to require this language: you will need to work closely with our colleagues outside Quebec.
Skills
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Communication Diversity & Inclusion Empathy Initiative Learning Agility Resiliency TeamworkYour benefits
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In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.Health and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first:
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We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal