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Lead, Eservices Engagement and Adoption

3 months ago

Toronto, Ontario, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province.

Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.

How we work together is reflected through our five values:
integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us.

Benefits of working at Ontario Health may include the following based on employment type.- Fully paid medical, dental and vision coverage from your first day- Health care spending account- Premium defined benefit pension plan- 3 personal days and 2 float days annually- Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs.- Career development opportunities- A collaborative values-based team culture- Wellness programs- A hybrid working model- Participation in- Communities of InclusionWant to make a difference in your career? Consider this opportunity.


Here is what you will be doing:

  • Work directly with internal and external stakeholders to lead project planning, adoption, implementation, change management and evaluation.-
  • Foster healthy relationships and partnerships with champions and regional sponsors for the adoption of Digital Health Solutions.
  • Track projects to ensure timelines are adhered and provide guidance to stakeholders to ensure on-time and successful project implementation.
  • Continuous learning on trending virtual care products and services, digital healthcare solutions, related privacy and security issues, and MoH policy.
  • Creation of clear and effective meeting materials, knowledge products, etc. to lead partner engagements.
  • Provide quality improvement supports to optimize the use of provider Electronic Medical Records (EMRs).
  • Work with Ontario Health Teams (OHTs) and Health Service Providers (HSPs) to create clinical workflows and manage systems to track adoption, utilization, proficiency and sustainment.
  • Create, develop and report ongoing project progress, including adoption rates, utilization and sustainment.
  • Use problem recognition and problem-solving abilities to handle complex problems and informs management of potential issues, risks and associated solutions.
  • Execute on strategies and change management tactics to increase adoption rate, spread and scale for identified digital health initiatives/solutions.
  • Work collaboratively with key stakeholders externally and internally within the North Regions including but not limited to OHTS, HSPs and the eCE.
  • Identify champions and regional sponsors for the adoption of Digital Health Solutions.
  • Other duties as assigned.
Here is what you will need to be successful:

Education and Experience- Bachelor's degree in health-related discipline, business administration or in a field related to the job responsibilities or equivalent work experience- Minimum of four (4) years of specialized Digital Health related experience, including previous experience working in an IT environment or working within system integration- Minimum of four (4) years health system experience- Project management experience in health system planning and supporting/enabling implementation of large-scale strategic projects- Experience leading development and implementation of innovative programs/projects and/or virtual care models and technologies in complex clinical environments preferred- Experience with enabling technologies and digital health within Ontario, including a solid understanding of electronic medical records (EMRs)- Understanding of digital health technology and interoperability standards- Understanding of current and future trends in digital health, health information management and health information technology systems- A solid understanding of clinical processes, workflows and the impact of technology changes on patient service delivery- Deep understanding of virtual care models, solutions, and platforms- In-depth development knowledge of local health issues, priorities and needs while recognizing the broader trends in health care policy and system development- Change Management Professional designation is an asset- Experience in coaching/collaborating with program/project delivery teams of various sizes and scope (may include staff, eCE staff, OHTs and HSPs- Strategic planning, marketing and communications experience desired- Knowledge of security practices and data privacy legislation (PHIPA & PIPEDA)- Knowledge of Ontario health sector and workforce trends within this sector- Excellent computer skills required (e.g.

, Microsoft Word, Excel, Visio and PowerPoint, SharePoint)

Skills and Abilities:

  • A strong leader, with proven ability to build, enhance and maintain strategic relationships with health care leaders, eCE staff, OHTs, HSPs, clinicians and other key stakeholders
  • Demonstrated ability to work i