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Financial Aid Officer

3 months ago

Vancouver, British Columbia, Canada Canadian College of Technology and Business (CCTB) Full time

Position Job Title:
Financial Aid Officer

Location:
On-site-Vancouver, BC**
Reports To: Associate Director, Financial Aid & Associate Director, Student Services

Starting Salary:
$45,000

About Canadian College of Technology and Business
At the Canadian College of Technology and Business (CCTB), student success is our goal.

Through our range of IT and business-focused programs, we provide our students with the highest quality training, preparing them for a rewarding career in an increasingly digitalized world.

CCTB is a member of Global University Systems (GUS).

GUS is a United Kingdom-based international education group with institutions in the UK, Singapore, Germany and Canada, and a student body of over 95,000 students.


Primary Purpose

Job Role
This position requires excellent interpersonal skills, detailed knowledge of our programs, and a dedication to helping students succeed. As this is a front-line student affairs position, the incumbent will be required to report on-campus full-time.

Key Responsibilities

Student Finance Administration

  • Prepare reports and records daily;
  • Ensure all student payment plans are uptodate on the system and collect money from students for tuition fees;
  • Allocate payments for student transactions on student information database;
  • Allocate payments via cheque, cash, bank transfer and card on database and issue/share receipts;
  • Allocate refunds, credit notes, and agent commission on the company's database;
  • Maintain an Excel spreadsheet of all deposits and credit card payments to be transferred;
  • Assist with summarizing payments to be transferred out of Trust account after intake;
  • Process financial transactions for students including but not limited to tuition payments, health insurance fees, exam fees, module retake fees;
  • Maintain records of payments made, upcoming payments, and any changes to installment plans from contract amendments for all current students;
  • Notify students of overdue payments and following up accordingly;
  • Notify recruitment advisors of missing agency payments and follow up accordingly;
  • Fill out payment tracker for daily POS transactions;

Financial Aid and Student Support

  • Assisting students in understanding the rules and regulations for StudentAid BC;
  • Providing initial financial aid counselling as required by StudentAid BC regulations;
  • Maintaining a separate StudentAid BC repository for actively enrolled students

Operational Support Duties:

  • Performing administrative duties under the management team upon request;
  • Updating student profiles in student information system and other data entry tasks;
  • Maintaining the general filing system and filing correspondence where appropriate; and
  • Other Student Finance tasks as required by the Associate Director, Student Services/Registrar

Position Requirements

Education and Experience:

  • A postsecondary diploma in a finance or accounting background is required;
  • Minimum of 1 year of bookkeeping;
  • Minimum of 1 year of frontline customer service experience required, preferably in a College environment;
  • One to two years' experience in international contexts is recommended;
  • Experience working in an intercultural environment is required;
  • Experience with client relations management software and marketing/communications software is recommended;
  • Experience with crossfunctional and crossdepartmental projects is required

Knowledge and Skills:

  • Strong communication skills in all forms including written and oral;
  • Willingness to learn and receive constructive criticism is vital to succeed in this role;
  • Intercultural competence or successful experience in intercultural settings is required;
  • Astute attention to detail is required to succeed in this role;
  • Must be able to work in a fastpaced environment with many deadlines;
  • Selfmotivated, proactive, and able to work independently and under supervision

Additional Information:

  • This position is required to report onsite and is not eligible for workfromhome accommodations
  • Vacation blackout dates include Orientation and Registration weeks (2 weeks during Winter, Spring, and Fall intakes), Convocation Day, and other related major student activities.
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, provincial, or local protected class._