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Application Engineer

3 months ago

Edmonton, Alberta, Canada Freudenberg Full time

Empowering people, creating technology.

Responsibilities:

Analyzes technical information to provide adequate solutions to the client's sealing needs. Makes recommendations for seal types, materials, and sealing systems. Assist in the field with seal installation, removal, and troubleshooting of seals and systems. Responsible for evaluating failed seals as needed and providing a detailed failure analysis with application recommendations in a Seal Failure Report with root cause analyses (RCA), as well as technical recommendations. Leads Latent/Root Cause Analysis on warranty incidents. Leads warranty response efforts. Assists in the promotion, selling, and servicing of our products in the Canada territory, consistent with the objectives of the company and the needs of the customer. Prepares technical proposals, reviews purchase orders, and works closely with the planning/customer service and design staff for the timely execution of quotations and orders such that the department key performance indicators are achieved or exceeded. Makes and/or reviews drawings and product operation & maintenance manuals when needed. Project Manager for strategic customers/projects. Troubleshoots products and systems when required. Documents findings & recommendations in a report. Assist in developing and maintaining sales tools including surveys, reference lists, status updates, presentations, standard proposals, and technical guidelines. Represent planning department for external audits (ISO 9001, others). Support annual inventory process. Be an active member of the Quality Management System, auditing other departments.

Qualifications:

Required: Bachelor's degree in mechanical engineering. 3-5 years of experience in a similar or related position involving seals or rotating equipment. Excellent communication/interpersonal skills and strong organizational skills. Preferred: Advanced education or training in mechanical seal technology. Thorough understanding of mechanical sealing technologies and their associated equipment. Thorough understanding of the ability to judge the form, fit, and function of applicable products for any application. Self-motivated, customer-focused, strong work ethic, and commitment to excellence. Demonstrated analytical capabilities sufficient to be an effective problem solver. Demonstrated interpersonal skills to be an effective team member.