Current jobs related to Bilingual System Support Professional - Québec, Quebec - Jolera Inc.
-
Technical Training Specialist
2 weeks ago
Québec, Quebec, Canada Bilingual Source Full timeJob DescriptionJob Title: Technical Training SpecialistJob Summary:We are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team at Bilingual Source. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge...
-
Technical Training Specialist
2 weeks ago
Québec, Quebec, Canada Bilingual Source Full timeJob DescriptionJob Title: Technical Training SpecialistJob Summary:We are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team at Bilingual Source. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge...
-
Technical Training Specialist
2 days ago
Québec, Quebec, Canada Bilingual Source Full timeJob Title: Technical TrainerWe are seeking a highly skilled and experienced bilingual Technical Trainer to join our team at Bilingual Source. The successful candidate will be responsible for developing and delivering technical training programs to dealership technicians and other personnel.Key Responsibilities:Design, develop, and deliver instructor-led...
-
Technical Training Specialist
1 day ago
Québec, Quebec, Canada Bilingual Source Full timeJob Title: Technical TrainerWe are seeking a highly skilled and experienced bilingual Technical Trainer to join our team at Bilingual Source. The successful candidate will be responsible for developing and delivering technical training programs to dealership technicians and other personnel.Key Responsibilities:Design, develop, and deliver instructor-led...
-
Technical Training Specialist
2 weeks ago
Québec, Quebec, Canada Bilingual Source Full timeJob Summary:We are seeking a highly motivated and experienced bilingual Technical Training Specialist to join our team at Bilingual Source. The successful candidate will support the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians.Key Responsibilities:Assist in the design,...
-
Technical Training Specialist
2 weeks ago
Québec, Quebec, Canada Bilingual Source Full timeJob Summary:We are seeking a highly motivated and experienced bilingual Technical Training Specialist to join our team at Bilingual Source. The successful candidate will support the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians.Key Responsibilities:Assist in the design,...
-
Technical Training Specialist
1 week ago
Québec, Quebec, Canada Bilingual Source Full timeJob Title: Technical Training SpecialistWe are seeking a highly motivated and experienced bilingual Technical Training Specialist to support our team in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians.Key Responsibilities:Coordinate and facilitate instructor-led courses...
-
Technical Training Specialist
1 week ago
Québec, Quebec, Canada Bilingual Source Full timeJob Title: Technical Training SpecialistWe are seeking a highly motivated and experienced bilingual Technical Training Specialist to support our team in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians.Key Responsibilities:Coordinate and facilitate instructor-led courses...
-
Client Support Professional
3 weeks ago
Québec, Quebec, Canada EightSix Network Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at EightSix Network. As a key member of our contact center, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting brand loyalty.Key ResponsibilitiesProvide prompt and courteous...
-
Client Support Professional
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at EightSix Network. As a key member of our contact center, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting brand loyalty.Key ResponsibilitiesProvide prompt and courteous...
-
Technical Support Professional
3 weeks ago
Québec, Quebec, Canada Alteo Full timeJob DescriptionAlteo is seeking a highly skilled Application Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our internal clients.Key ResponsibilitiesRespond to various service and support requests on our Enterprise Resource Planning (ERP) system.Provide rapid resolution of...
-
Technical Support Professional
2 weeks ago
Québec, Quebec, Canada Alteo Full timeJob DescriptionAlteo is seeking a highly skilled Application Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our internal clients.Key ResponsibilitiesRespond to various service and support requests on our Enterprise Resource Planning (ERP) system.Provide rapid resolution of...
-
Québec, Quebec, Canada GFT Technologies SE Full timeTechnicien, Support Informatiquebilingue GFT façonne l'avenir du monde numérique Nous sommes reconnus comme des leaders de la transformation numérique, passionnés par la technologie et l'innovation. Nous fournissons des solutions durables à travers l'ingénierie informatique et notre service-conseil en technologie. GFT compte plus de professionnels...
-
Bilingual Manager, Legal Support Services
6 days ago
Québec, Quebec, Canada McCarthy Tetrault Full timeMcCarthy Tétrault is a leading Canadian law firm that offers challenging and rewarding career opportunities. As a Bilingual Manager, Legal Support Services, you will be part of a dynamic team that provides exceptional support to our lawyers and clients. Our culture is built on professional excellence, and we are committed to fostering a diverse and...
-
Bilingual Manager, Legal Support Services
6 days ago
Québec, Quebec, Canada McCarthy Tetrault Full timeMcCarthy Tétrault is a leading Canadian law firm that offers challenging and rewarding career opportunities. As a Bilingual Manager, Legal Support Services, you will be part of a dynamic team that provides exceptional support to our lawyers and clients. Our culture is built on professional excellence, and we are committed to fostering a diverse and...
-
Electromechanical Systems Specialist
1 month ago
Québec, Quebec, Canada Schaefer System International Limited Full timeTitle: Electromechanical TechnicianSalary: $26 to $36 per hourType: Full-time, permanentShift: Afternoon/Night ShiftLocation: Quebec City, QCRole Overview:Are you seeking a rewarding career in the field of industrial automation? Our organization, a prominent player in the global industrial automation sector, is in search of an Electromechanical Technician to...
-
Bilingual Administrative Coordinator
2 days ago
Québec, Quebec, Canada EightSix Network Full timeJob Title: Bilingual Administrative AssistantJob Summary:We are seeking a highly skilled and bilingual administrative assistant to join our team at EightSix Network. As a key member of our team, you will provide exceptional administrative support to our executives and senior managers, ensuring seamless day-to-day operations and contributing to the success of...
-
Bilingual Administrative Coordinator
2 days ago
Québec, Quebec, Canada EightSix Network Full timeJob Title: Bilingual Administrative AssistantJob Summary:We are seeking a highly skilled and bilingual administrative assistant to join our team at EightSix Network. As a key member of our team, you will provide exceptional administrative support to our executives and senior managers, ensuring seamless day-to-day operations and contributing to the success of...
-
Bilingual Field Installation Support
1 month ago
Québec, Quebec, Canada Hallmark Full timeBilingual Installation Assistant (Part Time) Position Overview: The Bilingual Installation Assistant plays a crucial role in supporting the Territory Manager and is a key member of the installation team. This position involves the setup and relocation of Hallmark displays within retail environments. The assistant will work closely with field personnel,...
-
Bilingual Administrative Coordinator
6 days ago
Québec, Quebec, Canada EightSix Network Full timeJob Title: Bilingual Administrative AssistantAbout the Role:We are seeking a highly skilled and bilingual administrative assistant to join our team at EightSix Network. As a key member of our support team, you will provide exceptional administrative support to our executives and senior managers, ensuring seamless execution of strategic initiatives and daily...
Bilingual System Support Professional
3 months ago
All resumes must be received in English.
Who We Are
Jolera Inc. is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions As-a-Service for its customers and channel partners. We are Canadian-based with more than 18 years of experience in the industry.
We know that IT solutions require more than just technology - they need skilled people behind them. That is why we assembled a great team of experts who are committed to finding the best solutions for your needs. Our people are focused, client-driven, and passionate about connecting users with technology.
Responsibilities:
- Provide remote service assistance through the use of various webbased remote support tools when necessary.
- Process service tickets and assign them to appropriate Jolera onsite technicians, or customerspecific internal service resources, as necessary.
- Maintain service ticket ownership throughout the life of the support incident.
- Escalate highprofile issues to the Service Desk Manager for appropriate handling and routing.
- Actively monitor all customer systems and services and respond to devicedown scenarios.
- Develop knowledge of multiple systems and processes in order to troubleshoot problems.
- Perform server updates and reboots during customerdesignated service windows.
- React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
- Monitor, record and troubleshoot customer backup status if necessary.
- Work rotating shifts as scheduled by the Service Desk Manager.
- Go onsite to support customers or projects that can't be performed remotely as well as maintenance routines
- Follow all other processes and quality standards as assigned by the Service Desk Manager.
Qualifications:
- College diploma or equivalent experience.
- 2‐3 years of previous support experience working in a technology/systems department directly supporting customers.
- French/Spanish‐language technical communication competency is an asset.
- Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset.
- Strong knowledge of (and ability to troubleshoot issues related to) Operating Systems, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, SCCM, Mobile Device activation, etc. (23 years of experience)
- Expert Level Mac (OSx) End User Support Experience
- Strong knowledge of Apple Macintosh computing for business (OS X, Open Directory, integration to Active Directory, JAMF, AppleScript, Apple Remote Desktop (ARD), Fusion, etc years of experience)
- Basic working knowledge of Linux and Unix would be a strong asset (12 years of experience)
- Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc years of experience)
- Strong written and communication skills; strong interpersonal skills.
- Strong organizational and planning skills.
General Competencies:
- Strong overall communication skills and can make a significant contribution to Jolera's success.
- Ability to provide generalized end‐user training.
- Ability to communicate technical concepts and issues to non‐technical individuals.
- Demonstrated technical learning and understanding competency.
Required languages:
- English
- French
Le professionnel bilingue du support technique est une position critique dans le modèle de support de Jolera et est essentiel pour fournir des résolutions optimales à nos clients et à leurs employés / membres.
La capacité de juger des priorités et de mener plusieurs tâches à la fois est essentielle, pour assurer que les clients reçoivent un niveau constant d'assistance et de service à la clientèle.
Responsabilités
- Recevoir et répondre aux demandes d'assistance par téléphone et par courrier électronique conformément à l'accord de niveau de service de chaque client. Fournir une assistance de service à distance via l'utilisation de divers outils de support, sur le Web si nécessaire.
- Traiter les billets de service et les assigner aux techniciens Jolera sur place ou aux ressources de service internes spécifiques au client.
- Conserver la propriété du billet de service pendant toute la durée de l'acte de support.
- Transmettre les problèmes de haut niveau au gestionnaire du support technique pour une gestion et un routage approprié.
- Surveiller activement tous les systèmes et services du client et répondre aux scénarios de panne de périphérique.
- Développer des connaissances sur plusieurs systèmes et processus ,afin de résoudre les problèmes.
- Effectuer des mises à jour du serveur et des redémarrages dans les fenêtres de service désignées par le client.
- Réagir aux scénarios de pann
