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Shift Manager, Gordon Ramsay Burger

3 months ago

Coquitlam, British Columbia, Canada Great Canadian Full time

Position Summary


Canada's first Gordon Ramsay Burger is well underway at Hard Rock Casino Vancouver, and we're on the lookout for our next
Shift Managers, Gordon Ramsay Burger.

Be a part of Chef Ramsay's signature burger concept that marries culinary finesse with comfort food nostalgia - the perfect recipe for an immersive dining experience.

We are searching for creative leaders who have a true appetite for fostering an unrivaled dining experience. These individuals must have a fiery passion for being in a fast, dynamic and fun environment.

Our next
Shift Managers, Gordon Ramsay Burger believe in leading by example and using a fun and positive approach in motivating others.

You will be responsible for providing a signature standard of unrivaled experiences and exceptional hospitality to our guests. Are you ready to be part of this exclusive opportunity and leave your mark on the Canadian culinary landscape?

**Key Accountabilities

  • Providing hands on leadership and development to the Gordon Ramsay Burger operation
  • Directing the daytoday activities of your Gordon Ramsay Burger colleagues
  • Conducting monthly inventory counts
  • Ensure proper cash handling procedures are followed
  • Maximizing the revenues of our Gordon Ramsay Burger outlet while minimizing operating costs
  • Managing reservations system and training Host team
  • Liaising and communicating effectively with all appropriate operational departments
  • Developing and cultivating Great Experiences and Memories with all stakeholders (guests, ownership and colleagues)
  • Contributing to the overall company goals, initiatives and objectives
  • Reconciling team member time cards
  • Managing team member request time off and scheduling
  • Performance management of service team
  • Ensure compliance of all health and safety rules and regulations
  • Conducting interviews and making hiring decisions
  • Onboarding and training new team members
  • Conduct meetings for service team
  • Performing other duties as assigned or directed

Education and Qualifications

  • Legendary Guest service skills with a "Make it Happen" attitude
  • Understanding of yourself and others when communicating with team members and guests
  • Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Connected to Communities
  • Minimum of 2 years Food & Beverage Supervisory experience in a premiumcasual restaurant or establishment
  • Previous experience in opening a restaurant and working in a fastpaced premium casual restaurant an asset
  • Postsecondary hospitality/hotel education or suitable combination of education and experience an asset
  • Highly organized with the ability to multitask in a fast paced environment
  • Proven track record of driving the profitability of Food & Beverage operations
  • Computer literacy in MS Office; POS experience
  • Exceptional interpersonal and communication skills
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • Ability to obtain Food Safe Levels 1 & 2 as required; ability to obtain Serving it Right certification
  • WSET Certification an asset
  • Ability to abide to all compliance requirements
  • The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)

Work Environment Considerations

  • Regular office, restaurant and casino environment, standing or walking for long periods of time and nontraditional work hours