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Production Print Field Service Technician

3 months ago

Vancouver, British Columbia, Canada Konica Minolta Business Solutions (Canada) Ltd. Full time

Overview:

Join Our Team as a Production Print Field Service Technician


Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team.

If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you

  • Open and Honest. Customercentric. Innovative. Passionate. Inclusive & Collaborative. Accountable._

Location Details:


This position is based in various locations across British Columbia, including Vancouver, Burnaby Victoria, Surrey, Kelowna, Abbotsford, Richmond, Prince George, Penticton, Kamloops, etc.

Travel to client sites within these regions is expected.

Please indicate your desired location in your resume and/or cover letter.

Responsibilities:

What you'll do here
Perform on-site maintenance and repairs for production print equipment.

Diagnose and resolve technical issues promptly to minimize production downtime.

Conduct regular inspections and implement preventive maintenance procedures.

Install, configure, and calibrate production print machinery for optimal performance.

Collaborate closely with clients, delivering outstanding customer service and support.

On-site service of MFPs
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies, maintain accurate records and assist other team members as required
10% - Lead referrals, assists with customer assessments and solution design
90% - break-fix and customer support
Seeks opportunities to improve territory parts budget and inventory control
Perform other relevant duties as assigned by management.

Qualifications:

What you bring to the table
Demonstrated experience in servicing and repairing production print machinery.

Proficient in mechanical and electrical troubleshooting within a production print environment.

Familiarity with a variety of production print technologies and systems.

Exceptional communication skills and a strong customer service orientation.

Ability to work independently and adapt to diverse client environments

Network Skills:

Install and troubleshooting of basic printing and scanning solutions.
Microsoft OS peer to peer and client side of server environments
Familiar with printing from common business apps

Solutions Knowledge:
Basic understanding of solutions portfolio

Product Knowledge:
Excellent working knowledge and certification of production systems

Color Skills:
Working knowledge of calibration, and RIP configurations

Communication Skills:
Excellent verbal and written and interpersonal

Mentoring and Instruction: 10% - based on technical expertise

Pre/Post Consulting Ability:
Moderate

Working directions:
Requires limited assistance for more difficult problems

Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
expense
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers' license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends
Perform other relevant duties as assigned by management

KM

About Us:

About Konica Minolta Canada:

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio.

Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

Through its ongoing work, the company is fortunate to be continuously recognized for its products and services.

This includes, but is not limited to being included on CRN's MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence's BLI 2021 A3 Line of The Year and BLI Most Colour Consistent A3 Brand Awards for its bizhub i-Series.


Au sujet de Konica Minolta Canada:

Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement.

Elle innove pour le bien de la société et du monde entier. Et c'est toujours cet objectif qui l'anime, hier et aujourd'hui. Solutions d'affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux