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Order Desk Agent

3 months ago

Guelph, Ontario, Canada Electro-Wind Supply Inc. Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 1 year to less than 2 years
- or equivalent experience

Work setting:

  • Business sector
  • Private sector

Tasks:

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Perform general office duties
  • Receive and log complaints
  • Receive payments

Computer and technology knowledge:

  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

Work conditions and physical capabilities:

  • Attention to detail
  • Handeye coordination

Personal suitability:

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Health benefits:

  • Dental plan
  • Health care plan

Financial benefits:

  • Bonus

Long term benefits:

  • Life insurance

Other benefits:

  • Free parking available
  • Learning/training paid by employer
  • Onsite amenities
  • Paid time off (volunteering or personal days)
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week