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Guest Services

3 months ago

Port Coquitlam, British Columbia, Canada Sabai Thai Spa Inc Full time

Job Type
:
Full-time
We are an upscale Day Spa with multiple locations that has been operating for 18+ years. We are looking for a talented Spa Coordinator to add to our Port Coquitlam team. We would like you to join our growing team of 150+ staff over 7 locations

Requirements:

  • Minimum 2 years of experience in customer service fieldVerbal and written communication skills to interact clearly with customers, vendors and other employees
  • Time management skills to prioritize and complete a side variety of tasks throughout the day
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive

What we offer you

  • Compensation is based on individual performance2 week vacation pay after one year of employment
  • Statutory holidays, or stat pay in lieu.
  • Commissions are offered on retail sales
  • Group bonus available if the target is met
  • Benefits for Full-Time employees (After 6 months employed)
  • Staff discounts on services and retail, Special friends and family rates

Spa Coordinator tasks will include but are not limited to:

  • Being the first point of contact in the spa, you will greet clients as they arrive for their appointments and build authentic relationships with our clienteleManaging the day-to-day operation of the front desk and the spa, assisting the Spa Manager and Assistant Manager throughout the day
  • Sanitizing, cleaning and disinfecting the reception and waiting area in between clients and as needed
  • Checking clients in and out
  • Booking clients in for appointments, over the phone and in person
  • Assisting clients with purchasing spa service, retail skincare products, and other merchandise.
Training on our skincare ranges will be provided

  • Assisting with monitoring inventory of all retail, back bar and equipment/disposables
  • Opening and closing the clinic as needed
  • Ensuring our clients feel welcomed and invited into our serene spa space at all times
  • Being a team player and willing to help the team to achieve the sales target goal