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user support technician

3 months ago

Brampton, Ontario, Canada 2GOTECH Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week
  • Education:
  • Expérience: Education
  • College/CEGEPWork setting
  • Computer hardware or software retailer/wholesaler
  • Help deskTasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidentsSupervision
  • No supervision responsibilityComputer and technology knowledge
  • Android
  • Device drivers
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • Security software
  • Word processing software
  • Mail server software
  • Mac OS
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networksWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Combination of sitting, standing, walking
  • Standing for extended periodsPersonal suitability
  • Accurate
  • Client focus
  • Initiative
  • Organized
  • Team player
  • Ability to multitask
  • Time managementScreening questions
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?Experience
  • 7 months to less than 1 year