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Service Technician
3 months ago
Dream is looking for a Warranty Service Technician
We are always looking for the best and brightest to join our thriving community. Dream's Regina Construction team is currently looking for a Service Technician to provide our homeowners exceptional customer service and act as a dedicated resource to address requests and enhance the home buying/ownership experience.
Who are you?
There's a lot happening at Dream, and it's happening fast. Are you passionate, dedicated, and detailed oriented? Do you love working with people? If so, read on. We want to hear from you.
Over the 2+ years you've worked in a customer service position you've proven that you are not afraid to think outside the box to find the best approach to achieve results. You are proactive, leading by example rather than sitting back. You consider the bigger picture when focusing on new initiatives and you thrive on driving improvement and efficiency.
We want to bring on someone who is eager to learn, work hard, and have fun. In other words, we want you to fit in here. This is an opportunity for you to take on responsibilities, build on your already strong skill set and help your team achieve its goals, all in a work environment that is fast-paced, dynamic and fun.
What will you do?
Below are some of the primary responsibilities you will be taking on in this role. There will be more, but we can discuss those in person.
- Meet with homeowners to investigate and assess listed deficiencies/conciliation items;
- Work with the Customer Experience Administrator to delegate, organize and coordinate repair work;
- Perform repair, warranty and service tasks as required when trade cannot be assigned to the repair;
- Establish and maintain relationships by working closely with many external vendors and various internal departments as the liaison to ensure all outstanding work and deficiencies are completed;
- Effectively communicate and coordinate construction seasonal matters homeowners; and
- Track data and warranty requests in CRM (Builder Trend) and JDE Homebuilder.
- Assisting Construction with site work, safety rails, stairs, check outs, site checks, site cleans, trade management, seasonal work.
What type of experience and skills do you have?
These are only some of the things we'd like you to bring to the table. We can cover the rest when we meet.
- 2+ years of experience residential home construction. Experience in a similar customer service position would be an asset;
- Trade certificate in Construction or equivalent is preferred;
- Total housing component knowledge is required - Construction skills (carpentry, finishing), national building code and interpretations;
- Proficient computer skills including Microsoft Office – experience with JDE Homebuilder & Hyphen is an asset;
- Safety certifications such as First Aid, Safety Construction Orientation Training, Fall Protection, WHMIS, Fire Safety & Extinguisher use would be an asset;
- Flexible, with the willingness and ability to travel daily to assigned sites; and
- Must have a valid driver's license
Who are We?
Dream is one of Canada's leading real estate companies, with over $24 billion in assets under management across five Toronto Stock Exchange ("TSX") listed trusts and numerous partnerships across North America and Europe. We develop, manage, and invest in master-planned communities, income properties, and urban intensification, and develop land and residential assets in Western Canada. Our employees are the heart and soul of our business performance, which is why we believe in putting people first.
We look forward to hearing from you, but please note; due to the high volume of applications, only candidates who qualify will be contacted.
Dream Unlimited is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process.
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