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Customer Service and Sales Representative
3 months ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service and Sales Representative.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.
## Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers on trailer lot
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Perform data entry tasks to update customer records and maintain accurate documentation
- Prepare invoices and associated forms for trailer registration
- Collaborate with other team members to ensure customer satisfaction and achieve sales targets
- Utilize phone etiquette to create a positive and friendly experience for customers
- Resolve customer complaints or escalate them to the appropriate department for further assistance
- Maintain a high level of product knowledge to effectively address customer inquiries
- Update and maintain parts and trailer inventory records and accurate pricing
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written, with the ability to effectively communicate in English
- Proficient in data entry and computer systems
- Ability to multitask and prioritize tasks in a fastpaced environment
- Sales experience is a plus
If you are passionate about providing exceptional customer service and have the necessary skills to succeed in this role, we encourage you to apply.
Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements.
The company reserves the right to modify the duties or specifications of the job at any time based on business needs.
Salary:
$19.00-$23.00 per hour
Expected hours:
per week
Benefits:
- Onsite parking
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer service and Sales: 1 year (preferred)
Work Location:
In person