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Technical Advisor/Trainer

3 months ago

VaudreuilDorion, Quebec, Canada Spartan Staffing Solutions Full time

Spartan Staffing Solutions has partnered with a leader in Material Handling Equipment rental and sales. Together we are in search of a Technical Trainer for their team in Vaudreuil-Dorion, Quebec

Duties & Responsibilities

  • Provide technical solutions to support the dealer network regarding warranty, service and repair of products.
  • Develop flat rates and codes for the warranty department and implement procedures.
  • Create technical training plans and materials including high voltage forklifts from scratch.
  • Assist with parts book, service and operator's manual improvement.
  • Responsible for dealer communications, technical publications, technical training and service call responsiveness.
  • Produce training curriculum and product information to align with our dealer expectations.
  • Plan, execute and manage the quality support activities at customer locations including sorting and containment activities, data collection and analysis, etc.
  • Review and approve dealer warranty claims including any follow-up as necessary.
  • Coordinate support through communications with Factory Product Engineering, Parts, Warranty, and Technical Publications departments.
  • Monitor product developments and updates to ensure information is available to dealers.
  • Act as a resource to our product manager to facilitate testing and analysis of failed parts and component assemblies.
  • Direct and facilitate training (including safety training), certification and validation of process training of dealers, technicians, and employees as directed.
  • Available for after-hour calls from dealer networks to assist with service-related concerns.
  • Perform other duties assigned related to this position as required.

COMPENSATION

Competitive salaryHealth Insurance, Dental and Vision Coverage Paid vacation/Time Off