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Manager, Client Service
3 months ago
We are BC's largest insurance broker, growing 15% year over year We offer stability, career development opportunities, and a strong teamworking environment.
Whether you're just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.
We are Proud to OfferCompetitive compensation
Comprehensive tuition financing and career-related training and development
Company matching RRSP contributions
Customizable flexible benefits options for you and your family
We promote work-life balance through flexible scheduling and hours
A progressive employee assistance program through LifeWorks
Mental and physical wellness initiatives
HUB Cares:
we are a company that gives back and is active in the community
The Opportunity
As the Manager, Client Service and Sales Support you're responsible for overseeing all aspects of and service to our valued group benefits clients.
You ensure, through collaboration, teamwork and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product.
A deep understanding of what is needed to support sales and service success for our group benefits clients is critical.
This position reports to our COO and is the expert and owner of our Group Benefits Division service and support functions for our Downtown Vancouver operation.
Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible
Coach, support and supervise our Downtown Vancouver Employee Benefits service and support team including:
Recruitment
Onboarding
Training & Development
Performance Management
Engagement
Foster a positive, engaging work environment to attract and retain top talent
Work with HR and COO to develop a career pathing plan for existing team members
Ensure effective and efficient business processes and procedures are in place
Optimize quality and volume of work
Workforce planning to meet business objectives and goals
Schedule regular meetings and check-ins with individual team members to discuss performance and goals
Ensure proper provincial licensing as well as insurance company contracting is in place
Collaborate with national and corporate resources
Support management with the oversight of Accounts Receivable or revenue allocation as needed
Other duties and responsibilities as assigned
Talent Management Responsibilities
Support team members to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.
Focus on development and career pathing for team members
Approve and manage staff schedules such as vacation, appointments, education
Coordinate vacation back-ups as needed
Host and maintain regular monthly meetings with the team
Schedule quarterly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals
Know when to escalate issues to the next level of management
Assist in establishing team priorities and goals
The Requirements
A strong aptitude to work collaboratively with direct reports, colleagues, business partners and front-line talent to create a results-driven team
Strong communication skills (verbal & written)
Excellent interpersonal skills
Able to manage a team of staff in a dynamic, fast-paced environment
Strong organizational skills
5-10 years group benefits experience
LLQP Licensed (in BC or other provinces)
Asset experience that will make you stand out:
Industry designation (CEBS or other)
Prior experience managing and developing talent
Our Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
We want you to be INNOVATIVE and open to sharing your ideas
You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
You work with a high degree of INTEGRITY and ACCOUNTABILITY
To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page
Department General Management
Required Experience: 5-7 years of relevant experience
Required Travel:
No Travel Required
Required Education:
High school or equivalent
