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Hotel Managing Supervisor
3 months ago
We pride ourselves on consistently delivering an exceptional guest experience by providing a warm hospitality experience in a beautiful setting.
Mandate:
To oversee the daily operations of the Rosemount Inn in order to maintain a consistently exceptional guest experience. Supervise and coordinate the activities of hotel staff.
Job Duties:
1) Ensure there is sufficient staffing each day to meet the operational needs of the inn
- Create, maintain, and communicate the monthly employee schedule
- Ensure coverage during schedule exceptions (e.g. noshows, vacations, etc)
- Provide occasional overflow and surge support for front desk, housekeeping, breakfast, laundry, and other functional areas as required
- Participate in hiring and training, and performance management process for hotel staff
2) Ensure there is sufficient supply and inventory to meet the operational needs of the inn
- Monitor inventory levels of room amenities and housekeeping supplies, and order when required
- Monitor office/front desk supplies, and order when required
- Coordinate with Kitchen staff to ensure sufficient F&B inventory for breakfast service
3) Maintain cleanliness and safety standards throughout the property
- Oversee daytoday housekeeping functions
- Perform routine inspections to ensure cleanliness standards are maintained throughout the property, including employee work areas (e.g. laundry room, office, storage rooms etc.)
- Coordinate with Kitchen staff to ensure cleanliness and safety standards are met in the kitchen, dining, and office area
4) Deliver exceptional customer service
- Participate in customerfacing shift rotation and create exceptional guest experiences
- Oversee daytoday front desk functions and guest services
- Proactively seek guest feedback, and action as necessary
- Monitor guest reviews for trends and themes, respond as necessary
- Resolve customer complaints and escalations
- Respond to emergencies
5) Maintain safety and maintenance standards
- Perform routine property and room inspections to identify and track safety and maintenance issues
- Identify FF&E requirements (replacement/repair of existing, new requirements, improvement opportunities, etc.)
- Assist owners in repair and maintenance activities
- Coordinate with maintenance personnel and contractors for minor repairs and routine maintenance activities, including fire safety inspections
6) Assist owner with other items, as required
- Assist the owners in dealing with urgent matters and emergencies
- Assist the owners in planning and executing special events
- Other items, as required.
Skills Requirements
- Bachelors (or equivalent) degree in Hotel/Travel & Tourism
- Minimum 1 years' experience in hotel guest services
- 1 years' experience in staff supervision
- 1 years' experience in customer support
- Fluency in English
- Strong familiarity with Kingston and surrounding regions
- Fluency in a second language (e.g French, Spanish) will be considered a strong asset
- Experience working in other countries, demonstrated ability to adapt to cultural differences within the work environment and with guest interactions will be considered a strong asset
Job Types:
Full-time, Permanent
Pay:
$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
Supplemental pay types:
- Tips
Work Location:
In person
