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CAE SimHub Store Lead

4 months ago

MontrÃal StLaurent, Canada CAE Full time

About This Role

                                                                                                         

Your main responsibilities and challenges:

  • Align, oversee and execute all activities related to CAE SimHub Store, from marketing campaigns to digital products to achieve and surpass objectives.
  • Own & optimize the online customer experience to increase retention, conversion, and customer satisfaction KPIs.
  • Influence and execute digital best practices to ensure quality, productivity, customer satisfaction and e-commerce growth.
  • Enhance the online performance through site analysis and metric reviews.
  • Develop strategies to increase store revenue.
  • Accountable for CAE SimHub store objectives, including and not limited to performance, revenue, customer NPS.
  • Prepare and present CAE SimHub Store status over-review to management.
  • Be ambassador for the platform both within CAE and outside of CAE.
  • Lead the change in converting our customers from the email platform and e-catalogue to the CAE SimHub Store
  • Collaborate with Product Management and Aftermarket teams to communicates vision and strategy to management and broader organization to ensure alignment with Aftermarket Services/CAE strategy.
  • Collaborate with the Product Management and Aftermarket teams to drive efficiencies and synchronize Product roadmaps.
  • Identify, participate in, and deliver continuous improvement initiatives to increase efficiency and/or effectiveness related to CAE SimHub Store.

Knowledge, Skills and Abilities:

  • Perseverance and results-oriented: pursue business goals with energy and motivation.
  • Strong leadership attributes.
  • Demonstrating an entrepreneurial mindset to actively identify, seize, and promote opportunities in collaboration with business units, uncovering new business perspectives.
  • Demonstrates proactivity and flexibility.
  • Analytical and strategic leader, able to develop and implement innovative ideas.
  • Professional attitude and demeanor; problem- solving and prioritization skills.
  • Ability to think strategically and drive execution.
  • Strong collaboration, presentation and communication skills.
  • Ability to work in a very fast-paced and dynamic environment with constant changes.
  • Ability to work under pressure within tight deadlines, with significant workload and competing priorities.

Required skills:

  • Bachelor degree in job-related field.
  • Minimum of 3 to 5 years of relevant experience.
  • Fluency in English and French.
  • Knowledge of CAE's products, technologies and processes an asset.

#LI-CG1

Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

 

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.