Head of Delivery Pay

2 months ago

Toronto, Canada Takeaway Full time

Location: Toronto, Winnipeg or Calgary

Ready for a Challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. Our global delivery business has grown substantially in the last few years and we need to continue to grow but also evolve the experience and efficiency of our delivery model going forward. That’s where you come in.

As the global Head of Delivery Pay (Pricing) and Optimization you will influence the development of a global approach to courier pay for our independent contractor delivery model. You will be accountable for both short-term tactical changes and long-term pay strategy, working closely with our global functions, including local delivery ops, product, and data science teams. Leveraging economic frameworks to assess markets, prices, and behaviour, you will set a global pay strategy for couriers and drive innovation through data and tech to implement a more sophisticated way of enhancing courier pay and incentives. You'll collaborate closely with product and tech teams to develop an effective toolset for directing and advancing courier pay to drive strong network performance and customer and restaurant experience.

What's On Your Plate

  • Direct the development of global courier pay optimization opportunities through new analytical tools and experimentation

  • Take ownership of global pay analysis methods and industry trends review, utilizing insights to identify and pursue new opportunities and solutions 

  • Develop techniques for compiling, preparing, and presenting data by which Courier Pay practices can be evaluated and meaningful comparisons made

  • Apply statistical modelling methods to identify the potential impact of courier pay strategies on profitability and assess the impact upon implementation

  • Collaborate with product and tech teams to establish and execute a roadmap to enhance our courier pay teach capabilities and functionalities.

  • Collaborate with Regional Directors and global functions to align on vision and strategy, securing buy-in and engagement to investment.

  • Provide updates and share progress and impact with the senior management team

  • Develop and guide a high-performing team 

Recipe for Success

  • Strong awareness of pricing models, including demand and price elasticity and how they impact revenue and profitability

  • Experience with pricing tools and software, such as Tableau, Excel, R, or Python

  • Familiarity with A/B testing, experimental design, and statistical analysis

  • Excellent communication and presentation techniques, with the aptitude to communicate intricate pricing strategies and analysis to both technical and non-technical stakeholders

  • Strong logical and solution-finding familiarity, with the knowledge of how to use data to identify optimisation opportunities and develop actionable insights

  • Experience working collaboratively with cross-functional teams, such as product, tech, and finance

  • Able to adapt to a dynamic and ambiguous environment where priorities can change and new business obstacles arise

  • Pragmatic and ‘hands-on’ mentality 

  • Strong people innovator with the aptitude to motivate and develop talent

What It's Like To Work At Skip

Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.

SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

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