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Janitorial Manager

3 months ago

Surrey, Canada Cushman and Wakefield Full time

Job Title

Janitorial Manager

Job Description Summary

The Janitorial Manager reports to the Senior Manager, Service Delivery, Canada East and is responsible for the following activities:

Position Summary:

Manages the overall activities of an account, with all of its component sites. Ensure the efficient deployment of resources within the account including staffing levels (self-performed or subcontracted), supplies and equipment purchasing, usage and all administrative or contractual obligations to our client and/or the Company.

Job Description

Essential Tasks and Responsibilities:

  • Establishes quality and quantity of work performance standards in accordance with our contractual obligations.
  • Works with sites to develop and enact strategies to continuously improve our service delivery performance.
  • Ensures the performance of the quarterly key performance indicators in accordance with the customer’s requirements for the collection, compilation and submission of results.
  • Collaborates with regional resources to develop and execute revenue increasing streams of service through new business, extra services and/or performance efficiencies.
  • Measures performance of accounts against assigned budgets and quality standards.
  • Develops and deploys financial strategies to improve profitability without compromising service quality.
  • Resolves escalated service delivery problems in collaboration with site management in a timely fashion to the satisfaction of our customer.
  • Participates in ongoing management/technical skill development training programs
  • Conducts orientation of new management employees, develops Assistant Manager and Supervisor’s skills/abilities and performs goal setting and annual management performance evaluations.
  • Maintains a high level of client and tenant relationship across the portfolio.
  • Other duties as assigned.

Requirements:

  • Post-secondary degree/diploma or certificate or experience commensurate however acquired. Three to five years’ experience in custodial operations.
  • Previous experience in management of staff (hire/termination and discipline).
  • Good interpersonal skills and excellent communication skills.
  • Excellent Organizational skills with the ability to handle multiple tasks with multiple parties (subcontractor, employee, tenant, client, union).
  • Comfortable with the use of technology (tablets/mobile phone/laptops) for company communications and reference materials, employee data management, Kronos timekeeping and electronic quality audit software.
  • Proficient in Microsoft Office suite of applications – Word, Excel and Powerpoint.
  • Outstanding punctuality/attendance record.
  • Custodial Services/Building Maintenance experience.

Work Environment Conditions:

  • Ability to drive a company vehicle (valid license required); use of onsite pool vehicle
  • Occasional need to receive and respond to customer emergencies on off hours and weekends.
  • Occasional need to speak before groups of staff and/or clients.
  • Regular need to exercise decision-making with little information.

Physical Working Conditions:

  • Ability to move between accounts by vehicle.
  • Regular need to walk customer buildings.
  • Regular participation in audio/visual conference calls (hearing by mobile device/laptop and/or visual observation of material displayed on same). All devices issued are adaptable with accessibility features for both auditory and visual enhancements.