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Delivery Program Manager

4 months ago

Toronto, Canada Canadian Tire Corporation Full time

What you'll do

As part of the Product Engineering Center Of Excellence, the Delivery Program Manager manages and is accountable for delivery key technical and transformational programs. These program are critical to organizational effectiveness and efficiency through developing and delivering tools that help manage knowledge and performance of product & IT delivery across the organization. Delivery Program Manager will manage multiple programs or initiatives specifically development of knowledge portal, roll out of performance management tool as well as ongoing development of engineering innovation tools including AI for SDLC. The Delivery Program manager ensure adherence to agile best practices within the enterprise to help maintain and promote agile management practices and professionalism. The Delivery Program Manager must create an environment that facilitates positive Squad Member experience as well as provide guidance and management to all members to ensure outcomes are met. You will adhere to the Enterprise Project Management Office guidelines concerning project deliverables and funding requirements.

In this role, you'll:

  • Manage Delivery of multiple Products and efficiency improvement rollout transformation efforts

  • Facilitates, participates, and collaborates in cross functional Quarterly Planning events (PI Planning) sessions to raise milestones, issues, dependencies, etc.

  • Create and communicate the planning calendars for Iterations and Releases as well as coordinate all lead up activities to the Quarterly Planning Events while summarizing the Quarterly Objectives and publishing them to provide visibility and transparency

  • Support issues that exceed the capability of a Scrum Master to address

  • Ensure continuous improvement activities are occurring in the Team

  • Create and execute on a retrospective improvement roadmap aligned to overall transformation, by analyzing all activities and actions that have previously been performed and finding ways to improve each process.

  • Identify dependencies and determines how to manage those dependencies without impacting the progress of the Delivery Team. Creates and maintains the Release Board.

  • Create metrics and tools, or ensure adoption of the Agile COE metrics and tools, to measure success and recognize progress of the team. Has the ability to identify and utilize beneficial metrics, interpreting them and course correcting.

  • ole-model and teach the team and ensure adherence to Agile delivery practices as documented in the PlayBook

  • Provide a high level of relationship management, resolving conflicts and enabling discussions between stakeholders, management, co-workers and team members with varied interests

  • Provide continuous monitoring of project for Management oversight by leveraging various Enterprise Project Management Office tools

  • Refreshes internal systems on a timely manner to reflect changes when it comes to project Status, RAID and financials registry

  • Work closely with product owner to ensure project and deliverables including financials is in alignment with overall vision and approved budget

What you bring

  • Education in Computer Science or similar is preferred

  • Familiarity with traditional and Agile operating and delivery models

  • Technical Delivery or software development background

  • Experience in managing large transformations, building internal knowledge portals and building Products Adobe Experience Management

  • 10+ years of relevant work experience with Agile, preferably having led large organizational change and transformation initiatives

  • Strong Program Management Skills with hands on experience in managing multiple projects

  • Dynamic, ability to work in a changing environment

  • Excellent communication skills with proven ability to communicate with internal and external stakeholders at all levels.

  • Proven leadership and ability to influence and maintain focus on sustainable results

  • High levels of emotional intelligence

  • Excellent problem-solving, organizational and analytical skills, with the ability to coach and mentor all roles on a Scrum team.

  • Skilled in building relationships and navigating through organizational layers

  • Ability to scale thinking and analysis from strategic to detail and vice versa

  • Executive presence; strong facilitation and presentation skills

  • Conflict resolution and effective mediation and influencing skills

  • Very strong customer and delivery focus

Nice to have:

  • Knowledge of Retail Business/Technology background and experience

  • Project Management Professional (PMP), SAFe ® Certified Scrum Master, Certified Scrum Practitioner (CSM) or Certified Scrum Coach (CSC) or equivalent formal education in Agile

  • Specific experience in Agile methodologies such as SAFe

Other skills:

  • Laser-focused on serving the needs of the team and stakeholders, creating an environment where the team feels safe to learn and experiment

  • Assertive, with the confidence to be the voice of authority without having official authority - not afraid to do what is best for the team

  • Brings a high-energy and passionate outlook to the job and can influence those around them

  • Able to build a sense of trust and rapport that creates a comfortable and effective workplace

  • Always questions the status quo and looks for ways to work more effectively

#LI-GS1

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.