Customer Service Specialist II

Garland Commercial Ranges7 days ago Toronto, Ontario Senior Level full_time Top Benefits Healthcare: medical, dental, vision coverage Pension program Employee assistance program About the role We are Garland We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Our brands lead the industry. Global markets offer abundant potential. Drive out sales growth by anticipating customer needs, identifying challenges and working with our product managers to deliver solutions. The Customer Service Specialist II supports Garland's product lines' objectives to continue to build itself as a recognized world-class leader in the Food Equipment industry. Our Customer Service Specialists provide optimum sales service to customers utilizing their knowledge, skills and professionalism. This position requires experience and application knowledge of the products represented. Reporting to the Supervisor, Customer Service II, this position is 100% in the office at our Mississauga, Ontario facility. This is a replacement for headcount. Major Accountability: Responsible for Strategic/National Accounts or large territories. Fulfils the financial controls and risk management responsibilities inherent in the position High degree of customer satisfaction Team meets CS goals Key Tasks & Responsibilities: The Customer Service Specialist will deal with incoming calls from customers and will handle all aspects of an assigned sales territory and/or accounts Acting as liaison between customers, production and distribution departments related to a specific customer. Enter orders in our information/processing system Aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements Communicate clearly with customers through a variety of means (via telephone, email, fax and the internet), including inquiries and complaints about products and services. Required to follow up and/or take ownership of the customer's account until a question is answered or an issue is resolved. Assists more inexperienced Customer Service Reps Qualifications Specialized Skills, Knowledge, and Abilities Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to resourcefully use the Telephone, Computer, Printer, copy machine, fax machine and Multiple-line switchboard Ability to function with minimum supervision in a fast-paced environment Ability to work with and communicate effectively with all levels of the organization – both internally and externally. Strong teamwork skills. Must be a team player. Ability to deal with frequent change, delay or unexpected events. Education and Experience Associate degree or equivalent experience in Product/Customer Service. 5 to 8 years of experience. Working Conditions Heavy phone and computer use. Normal office environment; must be able to sit for long periods of time Key working relationships with sales representatives and regional managers. Our Benefits: We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following: Healthcare (medical, dental, vision) Pension Program Employee Assistance Program On-the-job training and skills development Employee Events and more… Garland, a Welbilt brand, has been a leading manufacturer for over 60 years which designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group. For more information about Garland, visit To explore more Career opportunities at Welbilt, visit Welbilt, Inc. is an equal-opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs. About Garland Commercial Ranges Food and Beverage Manufacturing 11-50 Bring Your Passion To The Surface. Your kitchen is much more than a group of workstations. It's the true heart of your business. It's where the real magic happens, transforming those essential ingredients into the high-quality meals your guests come back for time and time again. At Garland, we know those well-crafted creations can only come from equally well-crafted equipment. That's why we've spent the past 160 years working directly with our customers, collaborating on solutions that are practical, effective, and long-lasting, helping to bring their passion to the surface every day. We've worked hard to earn their trust, constantly innovating and adapting to evolve with our ever-changing industry. We know that constant progress depends on products that are both thoughtfully designed and built to last. That's why we always begin by listening to our customers and keeping their entire kitchen in mind, crafting solutions that fit into the wider workflow while also boasting a standalone power of their own. From ranges and clamshell grills to complete island suites, we've collaborated on many breakthroughs to suit our customers' diverse needs. Yet all of them have been grounded in the same fundamental purpose of practical application, crafted from a genuine necessity to solve your business's real challenges. As we now work toward the next hundred years, Garland remains dedicated to that high standard. Constantly working together to bring you the absolute best, we're committed to upholding our tradition of progress – today and tomorrow.