Microsoft Desktop Support Technician

2 days ago

Calgary AB, Canada Robert Half Full time

Our Calgary-based client is seeking a Desktop Support to join their team onsite in Calgary. This short-term contract will support a large-scale device migration and provide hands-on technical support to end users.
Provide Tier 2 support via chat, email, and in-person channels
Assist with the rollout and manual migration of devices to Windows 11
Wipe and reimage Lenovo machines in preparation for deployment
Troubleshoot hardware/software issues across Windows 11, Office 365, and other enterprise tools
Support user account management and permissions via Active Directory
Collaborate with internal IT teams to ensure smooth transitions during the upgrade

3+ years in a Tier 2 IT support role
~ Strong hands-on experience with Windows 10/11, Office 365, Active Directory
~ Previous experience supporting device rollouts or OS migrations
~ Excellent customer service and communication skills

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