Technical Support Specialist

Technical Support Specialist – Mining Technology *This position is based in Calgary, AB and requires regular travel. **This is not IT support. This is a mining instrumentation support position with travel for field installation, repair, and maintenance of radar systems, including electrical and mechanical components and generators, and requires working outdoors in random weather conditions. IDS GeoRadar , part of Hexagon, is a growing and innovative geotechnical monitoring company specializing in providing cutting edge solutions for mining, infrastructure, and civil industries. We leverage advanced technologies like InSAR and ground-based monitoring (GPR) to provide our clients with critical data for risk management and operations efficiency. As a small dynamic team, we offer a collaborative and impactful work environment. Hexagon , with 24,000 employees in 50 countries and net sales of 5.5bn EUR, is a global leader in sensor, software and autonomous solutions that are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Learn more at hexagon.com. Position Summary Install, commission, maintain and troubleshoot IDS GeoRadar IBIS ground‑based radar systems that track slope stability for mining and civil‑engineering customers. Provide hands‑on training and 24/7 technical support to ensure safe, reliable system performance. Key Responsibilities -Field Service Install, configure, maintain, and decommission IBIS radar systems and ancillary hardware. Perform routine inspections, firmware/software upgrades and on‑site repairs. Service small diesel generators and electric jack systems. Identify and repair electrical, mechanical, networking and software faults. Log all case details in Salesforce; write clear service and incident reports. Manage spare‑parts stock; prepare and track shipments to and from customer sites or the factory. -Customer Support & Training Deliver on‑site and remote training for hardware, software and data analysis. Take part in a scheduled 24/7 on‑call rotation in order to diagnose and resolve issues via phone, email, and or remote access. -Collaboration & Continuous Improvement Escalate recurring issues to second support; help develop troubleshooting guides & training materials. Collaboration with other divisions in order to make necessary improvements to our processes. -Office-based tasks Test, diagnose, and repair faulty equipment and components returned from customer sites. Perform functional testing on repaired components prior to release to the logistics department for shipment. Maintain accurate repair and testing records in Salesforce and other tracking systems. Assist with inventory management, including tracking repaired components and ensuring stock accuracy. Required Qualifications -Education Associate degree in electrical, mechanical, automotive, industrial automation, geoscience or and or related field. -Experience 2 + years in field service, equipment repair or similar technical support role. -Technical Proficiency troubleshooting electrical circuits, IT/network connectivity and Windows based software. Ability to read schematics, diagrams and technical manuals. Experience with small diesel engines for diagnostics and repairs. Excellent verbal and written communication skills. -Soft Skills Fluent in both French and English is a plus. Strong communication, customer service mindset, independent problem solver, and experience with Microsoft Office tools. -Work & Travel Able to work outdoors in all weather, lift up to 50 lbs, and travel ≥ 50 % - often on short notice, weekends or holidays. -Licenses Valid driver’s license (ability to tow a utility trailer) and passport. Desired Qualifications Knowledge of structural geology, geological principles, and their applications for slope movement analysis. Network configuration / troubleshooting expertise. Small diesel engine maintenance experience. Knowledge and experience with CRM style platforms. OSHA or MSHA certification. 1 year of experience in the mining industry. Experience with towing utility trailers. Work Environment Active mine sites and remote locations; exposure to weather, noise, dust, and heavy equipment. Office hours Monday–Friday 08:00–16:00 when not on site. Occasional overseas travel (e.g., Europe, Latin America) for training or projects. WHAT WE OFFER YOU In addition to total compensation in the range of $65k - $75k+ CAD and an engaging and collaborative business culture, IDS GeoRadar offers a comprehensive package of benefits including Paid Time Off, RRSP matching, Extended Health Care, no cost Life Insurance and Employee & Family Assistance Program. At I DS GeoRadar , we are proud to be an employment-equity employer, and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential. At Hexagon , we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.