Dealer Development Coordinator

5 days ago

Nisku AB, Canada OPENLANE Full time

At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close-knit sales and administrative team, and will be responsible for supporting our dealer sales team. This is a full time, in-office position working Monday through Friday between 8:30am-5pm.

Customer Focused: You are dedicated to driving a superior customer experience to ensure dealer satisfaction, retention, and maximum value from our VLC services and marketplace platforms.
A Proactive Problem-Solver: You can assess and triage immediate customer issues, taking a proactive role to enable on-the-spot resolutions that ensure an optimal customer experience.
Team Oriented: You will partner with our other team members, including sales, dealer registration, and accounting to support our customer service needs.
Knowledgeable & Savvy : You use your industry knowledge to make recommendations to customers that drive value. You can analyze market conditions to effectively qualify reserve prices and negotiate sales.
Manage Key Accounts & Projects: Oversee the daily operations of projects like retail and consumer initiatives, and manage key VIP dealer accounts to ensure they meet performance benchmarks.
You will also ensure ancillary services like transport and shop services are completed and that all auction run list tasks are performed.
Drive Sales and Financial Processes: Collaborate Across Departments: Act as a liaison between all VLC departments , working with the sales team to market inventory and with dealer registration to assist with customer sign-ups and information changes.
Monitor on-ground inventory to provide sales recommendations , track local competition to recommend competitive strategies , and provide feedback to supervisors to enhance the customer experience.
Perform Administrative Functions: Handle clerical and numerical tasks, including processing data. You will also use OPENLANE’s CRM to log calls, run reports, and educate customers on our systems.

High School diploma or equivalent experience / education
~2-3 Years’ of related experience in a customer service or administrative capacity
~ Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills


Prior experience working in automotive remarketing is preferred
Prior experience with sales and sales management tracking databases, such as Salesforce.Bilingual in English and French

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