Program Manager, Risk Management

COMPETITION #MLL204/25-26-E Job Purpose The Program Manager, Risk Management is responsible for providing support to the Director, Corporate Risk by leading complex assessments, providing expert advice to senior leadership to assess risk, as well as providing senior level guidance to the Risk Management team. This position leads efforts in enterprise risk management, and insurance claims management at Manitoba Liquor & Lotteries (MBLL). Duties Ensure the organization's risk management policies and strategies are aligned with applicable regulations, international standards (ISO 31000, COSO), and strategic goals of the organization. Develop, implement and maintain an enterprise risk management (ERM) framework. Facilitate the identification and assessment of new risks; integrate all risks within the organization into a disciplined process to allow decision makers to apply limited resources effectively. Ensure risks within the company are identified and assessed and business units are utilizing a standardized framework to communicate risk across and through the organization. Supports the design, development, and execution of the overall corporate ERMS strategy, framework, master plan and policy, and accountable to support the development and delivery of a comprehensive annual plan. Provides proactive and expert strategic-level risk advisory and consultancy services and business acumen around significant transformation and change initiatives as well as ongoing operational activities. Develops, fosters, and maintains strong relationships with senior leadership. Generates trust and understanding between stakeholders and Risk Management to position the team as an independent and trusted advisor. Promotes a strong risk culture of integrity, transparency, accountability, collaboration and continuous improvement. Provides expert advice to senior leadership across the organization relating to assessing risk, completing independent/objective evaluations of risk processes, and recommending improvements to the associated controls or business proposal considered. Develops and implements internal accountability framework and internal tracking systems for key performance indicators at staff and management levels. Develop, implement, monitor, and maintain insurance management processes for the identification, assessment, monitoring, and maintenance of insurance coverage requirements appropriate for the organization. Manage and/or oversee the management of claim and loss control activities. Develop, implement, monitor, and maintain a program and related processes to ensure the proper and efficient handling of incidents/claims through to their resolution. Establish and maintain positive working relationships with all internal and external stakeholders. Assume the role of the organization's Insurance Liaison Officer for the dissemination of claims and insurance information with the Province's Insurance & Risk Management Branch. Liaise with external organizations, businesses, legal counsel, third-party claimants, insurance adjusters, insurance brokers, other government departments/agencies, and other liquor and gaming jurisdictions. Provide regular reporting of risk management services activities to various committees and levels of management. Develop, implement, monitor, maintain, and facilitate risk management training sessions to improve risk management across the organization. Champion Corporate Responsibility (CR) by integrating CR practices into products, plans and work practices and by assessing the business and customer risks and opportunities associated with gambling, liquor and cannabis products, as relevant. Provide leadership through solid people management practices. Recruit, manage, coach and evaluate the performance of employees. Ensure that department employees provide excellent customer service. Provide training, guidance and direction. Ensure positive morale and motivation of employees. Resolve problems and issues, and provide conflict resolution in a sensitive, confidential and professional manner. Ensure all applicable compliance, regulations, policies, procedures and corporate social responsibility are understood, supported and adhered to by all employees. Carry out all required duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation. Ensure Risk Management Services reporting, including variance reporting and forecasting, is complete and accurate. Oversee the development, monitoring and implementation of changes for continuous improvement to the risk management services' programs, tools, processes, and procedures. Oversee the development of performance indicators and monitor department performance based on indicators. Measure departmental performance to monitor the effectiveness and efficiency of service delivery to internal and external customers. Develop and communicate action plans to address department performance deficiencies. Develop and maintain a high performance culture in the department. Oversee the development, evaluation and communication of short and long range strategic objectives for the department; ensure consistency and alignment with overall corporate strategic objectives. Contribute to the preparation of annual business plans and budgets for the department. Manage and/or oversee the development of strategies and initiatives directed towards process improvements and best practice approaches. Other related duties as assigned. Primary Qualifications University degree in business, finance, or a related discipline. One or more risk management or insurance qualifications is preferred, such as Canadian Risk Management (CRM), RIMS Fellow (FR) designations or Canadian Insurance Broker (CAIB). An equivalent combination of education, training and experience may be considered. A minimum of seven years progressively responsible risk management experience, with four to seven years' experience in a supervisory or management role. OR we could say: a minimum of seven years of related experience in progressively responsible positions such as risk, business continuity, insurance, audit or a related field. Management and leadership would be considered an asset. Ongoing professional development is required to maintain designations and stay current with changes in the profession. In-depth knowledge of and/or demonstrated experience in establishing enterprise wide frameworks. Demonstrated management experience with the ability to analyze and solve problems independently using good judgment, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self-starter, excellent human resource management and labor relations skills, and planning and managing budgets. The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization. Secondary Qualifications Having and maintaining a valid Manitoba Class 5 Driver's License is an asset. Experience in the gaming and/or liquor industries is an asset. French/English bilingual language skills are an asset. *Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased. We thank all interested applicants, however, only those selected for interviews will be contacted.