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Key Account Manager

4 months ago

Markham ON, Canada Genuine Comfort Full time

Who we are

Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to “Delivering Comfort Consistently” to hospitality, commercial, and multi-family markets, We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and 96% on-time error-free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030. Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured two years in a row in the Globe and Mail's Canada's fastest-growing companies list and surpassed our 2023 vision 26 months ahead of schedule.

Who we need

We are adding aKey Account Managerto our team, reporting to the Director of Sales and Marketing. As the new Key Account Manager, you will play a key role in client retention, revenue growth, and ongoing service and sales support. Managing a portfolio of accounts, you will organically grow and expand your book of business by developing and implementing appropriate action plans and initiatives to maximize growth. Additionally, you will close leads on new business opportunities provided by an inside sales team.

We are mission-driven, with a visionary CEO at our helm and a group of expert leaders working together to gain traction as we position ourselves to be the distributor of choice in the industry. You will be a key player in our growth and success, channeling your exceptional relationship-building, influencing, and communication skills to close deals and grow accounts.

This is an on-site role in Markham, Ontario, with the option of working remotely one day a week.

What's in it for you

Impact.We want to be the number one cooling system provider in the country. This is a chance to join us at this pivotal time and be a critical contributor to our present and our future.

Rewards.You are looking for the chance to earn an impressive income. You will enjoy the freedom of an uncapped commission structure, where your income potential is limitless.

Established Client Base.Starting with an existing portfolio and support from an inside sales team, you will be part of a supportive, flat-hierarchy environment where you can make a real impact and gain exposure across various business areas.

What you will do:

  • Diversify and grow an active book of business.You will connect with stakeholders in existing accounts to uncover, pursue, develop, and close prospects. You will apply analytical and strategic thinking, finding unique approaches to hitting your plan and ensuring sustained growth.
  • Nurture relationships.You will proactively engage, build relationships with and retain existing repeat clients in our PTAC replacement market.You will respond to customer inquiries and maintain up-to-date records in our CRM system. You will coordinate with marketing and inside sales to align strategies and ensure a cohesive approach to managing accounts.
  • Close deals.You will close both inbound leads and qualified outbound leads. You will lead contract negotiation efforts. You will uncover referrals and testimonials by requesting customer feedback and executing our Net Promoter Score process.
  • Customer Support and Issue Resolution.You will serve as the primary point of contact for any issues or concerns raised, ensuring a swift resolution and maintaining customer satisfaction.
  • Reporting and Communication.You will regularly report on account status to senior management, providing insights and updates that inform decision-making.

You bring:

  • The experience.You have experience in business development and B2B product sales. You are comfortable using a CRM and can quickly learn new tools and products. You thrive in an autonomous role, managing your time and leads and growing your knowledge of our sales approach and vision. You can overcome challenges, including the “no” or the loss of an account, pivoting to win back the sale.
  • The communication skills.You have outstanding professional written, verbal, and presentation skills. You ask intelligent questions to obtain information, identify root causes, and determine a solution. You have exceptional conflict management and negotiation abilities.
  • The interpersonal skills.You can build trusting relationships within and across teams and with customers. You are naturally curious and can channel your inquisitiveness into asking probing questions that build connections, uncover true motivations, and lead to long-term relationships.
  • The accountability.You are self-motivated and can make proactive or rapid decisions based on experience and knowledge. You are honest and open, truly passionate about connecting people with great products. You are incredibly organized and detail-oriented, never losing track of a conversation thread. You know how to uncover the pieces of the puzzle and put them together to grow sales and engagement. You are results-driven and resilient.

With a developed and cohesive leadership team, an expert Board of Advisors, and a robust entrepreneurial operating system, we are small but mighty, with the internal structure and processes to support our growth. Every action we take is focused on gaining traction every day, being held accountable to our objectives, and communicating openly so that we are all on the same page and in alignment with our vision. Our commitment to our people and our mission ensures that those who share our passion for growing are recognized and rewarded. This is a place where everyone is equipped with the support and the autonomy to make decisions and to learn from mistakes. Your contributions will directly influence our journey, allowing you to move the needle, innovate to meet challenges and achieve our collective goals.

If your values align with ours, join us to elevate your C.O.O.L. factor:

  • Communicate openly, honestly, and effectively with internal teams and clients.
  • Own your accountabilities and decision-making.
  • Operate with initiative.
  • Learn to grow and embrace change.

What you can expect from our interview process:

A virtual interview with a Talent Advisor discussing your interest in the role and the company and how you will make an impact within the revenue team, followed by an online assessment. A virtual interview with the Director of Sales and Marketing to discuss your experience to date and how your skills align with the role and the needs of the team. This is a chance for you to learn more about the company and ask questions. A virtual interview with the Director of Sales and Marketing and CEO to discuss your background, and skills, and ensure the opportunity aligns with your career aspirations. An opportunity to shadow another Key Account Manager in person, offering you a deeper understanding of the role beyond what has been discussed in the job ad or interview process.

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