Assistant Casino Host

3 weeks ago

Canada Royal Caribbean Group Full time

POSITION SUMMARY The introductory position of Assistant Casino Host (CAHA) will provide support to the Casino Host (CAHT) onboard each ship. The CAHA will assist in all onboard areas of Casino Marketing and VIP Services. This includes, but is not limited to, all administrative duties & reporting, pre and post cruise preparations, casino rewards and player program responsibilities, advertising & signage, casino tournaments, promotions, special events and casino groups.

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM Policies and Procedures, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

The position of Assistant Casino Host reports directly to the Casino Host. Player program and marketing guidance will be communicated to the shipboard casino teams from the Traveling Casino Host, Manager, Casino Marketing & VIP Services-Shipside and/or Director of Casino Marketing. Upsell, assists and operates Casino tournaments, events and promotions.
· Acquire a strong working knowledge of the following essential software systems: Aristocrat Oasis’ Super Playmate & Omniview, Genesis Pit Watch, Fidelio, CRMS, Siebel, Silverware, Tournament Director and Multimedia, Sharepoint and Smartsheets.
· Learn all aspects of Business Intelligence reporting, Arrivals Report, Player Tracking File, Tier Ranking report, EOV Report, Host Folio Comp Report, OBC Report, F&Q Report, Crystal reporting and all Closing Voyage Paperwork.
· Maintain correct inventory levels by reviewing stock on a regular basis & placing orders in a timely manner.
· Step-up and perform the full duties of the Casino Host, when required
· Fulfill the role of Acting Casino Host in the event of an absence, which may include transferring to a different ship operation.
· This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.

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