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Brampton, Canada Mann Immigration Services Inc Full timeImmigration CaseWorker/Admin Assistant Mann Immigration services is an Immigration consulting firm in GTA growing at a fast pace in the field of Immigration. The Immigration Caseworker and Administrative assistant serves as a direct point of contact for our customers and is responsible for promoting, increasing, developing, facilitating, and maintaining...
Immigration Assistant
4 months ago
IDEAL CANDIDATE:We are looking for a full-time Legal Administrative Assistant (Immigration) having the following attributes:Tech savvy – medium knowledge of Microsoft Office products like Word and Excel, cloud storage like Google Drive, digital sign toolsShould know tools that aid in compressing, organizing, merging, splitting of PDFsShould know keyboard shortcutsGood customer service skills – should know how to take up and handle calls/deal with situationBe confident with the clients when responding to calls/emailsBe an initiative takerHave analytical skills - be curious and know how to troubleshoot and find the source of information and/or the solution, should know how/where to find the immigration regulation, public policies and ministerial instructions, research case law using databaseAttention to detailExcellent written/oral English communication, able to write high quality submission letters and responses to PFLsHave common sensePassionate about the roleCompassionate to the customersHave the drive to perform repetitive tasksMINIMUM REQUIREMENTS FOR THIS POSITION:Have a bachelor's degree2+ years of ACTIVE work experience in dealing with LMIA, PR and temporary applicationsAs most of our clients are of Punjabi origin, so knowledge of the Punjabi language is necessaryBe able to work in our Brampton office on Mondays, Tuesdays and Thursdays and two days from homeSign a non-compete agreement with usPass a skills-based test as part of the interview processPOSITION SUMMARY:Shows genuine interest and concern for colleagues, seeking to get the best out of them through harnessing their talents and personally supporting their growth through guidance, delegation, mentoring and involvement in decision-making.To undertake all other reasonable duties as requestedMonitoring application deadlines and completing assigned work within the appropriate time limits.Using sound judgement in assessing client risk and escalating potential issues to senior management in a timely manner.Taking care to consider alternatives and delivering appropriate decisions with minimal senior management involvement.Monitoring visa expiry dates and alerting the client appropriately.Ensuring that the appropriate client records are established and maintained, and that key correspondence and documentation is saved into the CRM.Working with professionalism, honesty and integrity always maintains confidentiality and to model the company values.Ensuring the client receives appropriate news updates and alerts.JOB DUTIES:Carrying out volume immigration casework for Canada, including case initiation, case assessment, provision of advice on applicable rules and procedures, case preparation and submission, monitoring progress and follow up on completion.Acts as dedicated point of contact to clients, providing highly personalized services that meet client needs.Listens intently to the client's needs to ensure that these needs are met and anticipates customer needs, offering pro-active advice. Remaining updated on industry events/circumstances that may be relevant to the client.Communicating regularly with clients to build a strong relationship while focusing on business needs and ensuring that client service review meetings are held regularly, with formal agendas and presentationsEffectively manages time prioritizing, identify and addressing critical tasks, while remaining flexible to changing priorities.Using exceptional organizational skills to meet or exceed customer expectations (including where SLAs are in place). Responding to email and telephone enquiries in a timely manner and ensuring that advice is comprehensive and accurate, managing expectations where needed and escalating issues promptly and appropriately.Utilizing resources and research complex cases/scenarios.Recommending improvements in work procedures, policies, or systems in area of assigned responsibility.Job Types: Full-time, PermanentPay: Up to $22.00 per hour depending on work experienceExpected hours: 40 – 48 per weekBenefits:Dental careExtended health careSchedule:9-hour shiftDay shiftMonday to FridayOn callOvertimeWeekends as neededSupplemental pay types:Commission paysEducation:Bachelor's Degree (required)Experience:active administrative work experience: 2+ years (required)Language:English, Hindi, and Punjabi (required)Work Location: In person/Hybrid (at least 3 days in office - Monday, Tuesday and Thursdays)
