Utilities Field Services Director

1 day ago

Nanaimo BC, Canada EMB Management Ltd. Full time

EMB Management Ltd. provides engineering, project management, quality assurance, and installation services to utilities and infrastructure clients throughout Western Canada.

We are a dynamic, growing company that values open innovation and collaboration. As a Field Service Leader in Nanaimo, BC, you will have the chance to join a motivated team working on FortisBC’s Advanced Meter Infrastructure (AMI) Project on Vancouver Island. You’ll collaborate with our team, customers, and FortisBC to upgrade existing gas meters to new and improved AMI gas meters over the next three years.
This is a unique opportunity for you utilize your existing mechanical skills and help us achieve our project goals.

Participate in internal training to align your skills with our gas system installation standards.

Install associated steel piping for the new meter sets.
Relight gas appliances in customers' homes.
Minor troubleshooting of customer appliances.
Liaise with clients to deliver excellent customer service and clear communication.
Performing audits on meter exchanges performed by Field service representatives.
Utilize electronic software for work-order completion and inventory management.
You prioritize customer satisfaction through genuine communications and believe in empowering others. The successful candidate will thrive in a respectful, flexible, and positive work environment that values diversity and inclusion.

Valid B-Gasfitter Ticket recognized through Technical Safety BC.
Criminal Record Check

Strong customer service skills.
Strong English communication skills (both verbal and written).
Ability to work 40 hours per week, including overtime if required.
General understanding of hand tools and piping systems.

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