Customer Service Specialist

3 weeks ago


Winnipeg MB, Canada Teranet Inc. Full time €24 - €32

Customer Service Specialist Location: CS1 (Locals 397+399)
Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets. Founded in 1991, Teranet operates the Electronic Registration System for the Province of Ontario, Teranet Manitoba—a service provider to the Manitoba government. Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System.

The Customer Service Specialist serves as the initial point of contact for Teranet Manitoba’s
This involves proficiently managing a range of crucial support duties, offering responses,
are promptly addressed and that services are delivered in a manner that enhances customer
Client service
Assist clients at the counter, by phone and by email. providing support regarding online services, purchase of land titles documents, Personal
Assist clients to fill out registration requests for survivorship, address, and name
Assist clients to set up new firms and assist with inquiries related to existing accounts.
Ensure Personal Property registration information is acceptable and complete and
advise the customer of additional requirements.
Transcribe registration completely and with a high degree of accuracy into online
service.
Process and record all Personal Property user ID requests asking for clarification where
Support the success of the team by meeting individual and team objectives on a
Maintain Client Service SLA standards.
Responsible for daily reconciliation of transactions on assigned terminal. PCI compliance standards, entering the client account payments for
deposit, daily reconciliation, and cash out.

Investigate Historical / Service Requests / Task Manager and fulfill using the microfilm
Accurately endorse paper titles to prepare for uploading to Survey Books
Upload and maintain documents in Survey Books
Maintain Records management reference materials
Successfully back/front end scan registered documents, troubleshoot warnings daily
and coordinating with service personnel (regional).
Actively participate and contribute to continuous improvement.
May be asked to perform various duties to support operational tasks, services, and
projects and/or for career development purposes.

1-2 years of customer service and/or administrative experience is required.
~ providing superior customer service to the public. Demonstrated knowledge of Microsoft Office products and knowledge of CRM or
~ ticketing systems are an asset.
~ Experience with or knowledge of relevant legislation is a definite asset.
~ Experience in processing and reconciling daily financial transactions is a definite asset.
~ Bilingual in Canadian English and French is a definite asset.


At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve.



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