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Director of Community Services

4 months ago

Toronto ON, Canada Canadian Association of Community Health Centres Full time

POSITION Director, Community Engagement & Communications
Permanent

COMMUNITY HEALTH CENTRE COMMUNITY HEALTH CENTRE South Riverdale Community Health Centre (ON)
FULL TIME, REGULAR POSITION
INCLUDES HEALTH BENEFITS AND HOOPP (HEALTHCARE OF ONTARIO PENSION PLAN)
South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.
The Director of Community Engagement & Communications will be responsible for the design and implementation of strategic engagement, outreach and communications that helps SRCHC maximize community impact through collective action. The Director will build, support, and maintain relationships with residents, community members, community groups and local businesses to achieve the agency’s mission of healthy communities where everyone belongs. The Director is responsible for the organization’s communications programs, effectively sharing, promoting and conveying SRCHC’s messages both internally and externally, as well as marketing and generating resources for the organization. The ideal candidate will be a skilled facilitator and communicator with a proven track record of collective impact and communications with diverse communities. They will have solid understanding of community organizing, public relations, social justice and stakeholder management. This role requires considerable skill in relationship building, including the ability to develop and foster partnerships, negotiation and conflict resolution, and the ability to collaborate effectively with residents and community groups. Participates as a member of the senior leadership team.
Work to deepen our organization's efforts to create and foster relationships that drive impactful partnerships to support achieving our vision of healthy communities where everyone belongs
• Deliver stakeholder engagement strategies that identify and anticipate social risks to projects, formulate and recommend solutions to meet these challenges
• Primarily responsible for developing a roadmap for comprehensive community engagement that positively impacts the reputation of SRCHC in the community
• Build, foster and nurture positive working relationships with community members, grassroots groups, local businesses, community organizations, and neighbourhood associations
• Play a leadership role on SRCHC’s Community Liaison Committee (CLC) and other community advisory committees
• Provide a strategic perspective on the preparation of communication and engagement materials including presentations, agendas, key messages, frequently asked questions, fact sheets, display panels etc.
• Plan and coordinate engagement events of various sizes and complexity (both in-person and virtual) to promote SRCHC programs and services
• Leverage digital tools and technologies in the delivery of engagement activities
• Prepare consultation summary reports based on analysis and synthesis of input received from engagement activities
• Evaluate outreach and engagement programs and identify areas for continuous improvement
• Develop and maintain a real-time dashboard for community engagement and feedback
• Acts as SRCHCs ombudsman for clients and community
• Serve as point of contact and oversee the organizational response and communications to stakeholders about SRCHC programs and services
• Develop and manage community feedback dashboard and reporting to SRCHC senior leadership and the board
• Develop procedures/workflow to manage the timely logging, response and responses to community feedback
Communication
• Oversight of all communications that promote the organization and development of strategy to keep stakeholders informed about the SRCHC activities, achievements, needs, concerns and action plans
• Identifying opportunities for SRCHC to participate in and influence the development of community initiatives and public policy in areas central to SRCHC’s mandate
• Develop, implement and evaluate communications strategies/plans
• Chairs and leads communications cross-organizational committee
• Work centre-wide to coordinate the generation of content for print and digital media to ensure its alignment with the agency’s strategic communication plan and values
• Curate content and oversee the maintenance of SRCHC’s websites
For full position details and application instructions, please refer to our website at
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