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Student Service Specialist(s)
4 months ago
You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. The Engine Service Officer (ESO) is a front-line position responsible for training, supervising, monitoring, and coaching Locomotive Engineers (LE), Student Locomotive Engineers (SLE), Manager Locomotive Engineers, and Conductor Locomotive Operators (CLO), regarding locomotive operations, train handling and general locomotive engineer responsibilities. In addition, the role monitors employee actions and safety performance then coaches, corrects, and reports on that performance. Training of LE
· Support and conduct SLE, Manager Locomotive Engineer Training (MLET), CLO, Locomotive Event Recorder (LER), Distributed Power (DP), Trip Optimizer (TO) and other courses and training as required
· Be involved in the classroom training, on-the-job training, check rides and ride-alongs on trains and counsel over telephone or voice radio
· Utilize locomotive simulator in some training programs (Simulator operation can be learned upon assuming ESO position)
· Make recommendations cost control and asset utilization in planning and execution of training
Analyze and Interpret Locomotive Event Recorder (LER) Data
· Obtain, analyze, and interpret LER data for accident or incident investigations, monitoring LE and crew performance, and productivity analysis
· Require development of superior knowledge of LER and Locomotive Digital Video Recorder (LDVR) operation and computer programs (can be learned within first months upon assuming ESO position)
· Utilize other CN computer systems such as Wi-Tronix, Service Reliability System (SRS), Crew Assignment Timekeeping System (CATS), Real-Time Business Intelligence (RTBI) and Train Operation Planning and Control (TOPC) to support LER and LDVR analysis process (can be learned upon assuming ESO position)
· Judge performance as displayed by LER data and other information and observations
Interact and make recommendations to Trainmasters, Assistant Superintendents, Superintendents, General Managers, Senior VP, Rail Traffic Control (RTC) Centre personnel, Crew Management Centre (CMC) Centre personnel, Labour Relations, Risk Management, etc.
· Interact and make recommendations about safety critical, such as in cases of network disruption, locomotive system failures, and accidents or incidents
· Planning & Supporting Engine Service Officer Duties
· Maintain SLE training records
· Study new locomotive technologies and develop job aids, training material, and courses to LE regarding those new technologies
· Preserve LER and LDVR analysis data in cases involving major derailment, personal injuries/fatalities, crossing accidents, trespasser incidents, etc.
· The role is performed indoors and outdoors in various types of weather and environmental conditions and involves irregular working hours. The incumbent must hold a valid passport.
Between 3 to 5 years service as a qualified LE
Railway Employee Qualification Standards for Operating Crew Regulation (QSOC) and Canadian Rail Operating Rules (CROR) qualification
· The incumbent must hold a valid passport
Follows safety procedures, information security instructions and Environmental, Social and Governance (ESG) principles to lead by example
· Builds and maintains an internal network to support a better overall work experience
· Leverages feedback and coaching to improve performance
· Technical Skills/Knowledge
· Knowledge of Microsoft Office
· Knowledge of freight car and locomotive air brakes and how they operate
Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
