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Bilingual Customer Service Representative

4 months ago

Toronto ON, Canada Altis Recruitment Full time

Our longstanding client in the Mississauga area is looking for a Bilingual Call Centre Representatives to join their team. The successful candidate must speak English and French.

This is currently a fully remote opportunity. You must be located within the GTA/surrounding areas

Training hours: 8:30am-5pm

Schedule once training is completed: 11:30am-8:00pm

Hourly Pay Rate: $24.00

Contract to start, with potential to be taken onto client payroll

Duties and Responsibilities

• Respond to inquiries from plan participants using plan specific information in a PC Windows environment

• Write up telephone call records where appropriate, addressing the content of plan participant

• Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative

• Request plan materials be sent to participants

Qualifications

• Excellent oral and written communication skills with a particular emphasis on articulation and grammar

• Bilingual English, French oral and written

• Must have at least 2 years of Call Centre experience

• Excellent customer service skills

• Work experience in a service oriented environment

• Ability to interact with peers and plan participants

• Organizational skills, with the ability to handle multiple tasks simultaneously

• Ability to remain poised, patient, empathetic, tactful and composed while handling plan participants

• Listening skills

• Ability to work effectively in a team environment

• Judgment and decision making skills

• Working knowledge of pension and investment plans is an asset