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Client Care Coordinator
4 months ago
Classic LifeCare is a locally owned and operated home care agency that has been providing exceptional home health care experience and nursing support for nearly 50 years in BC and Alberta. As an Accredited agency, we prioritize respecting people's choices and needs, helping them live in the moments that matter and build better lives through great health care.
We are currently seeking a full-time Client Care Coordinator to join our Vancouver office. This entry-level position offers the potential for further growth within the company. The Client Care Coordinator plays a crucial role in ensuring a high standard of care for our clients by working closely with our Health Care Workers and Nursing Team. This role involves continuous learning, education, and upholding the heritage of our company. The ideal candidate will cultivate positive relationships with clients and employees, promptly address issues, and demonstrate empathy, resilience, and problem-solving skills.
This is a full-time position, Monday to Friday, from 8:00 am to 4:30 pm.
Responsibilities include, but are not limited to:
- Client intake: Entering client information and setting up schedules in our database.
- Coordinating and maintaining client and employee schedules.
- Gathering feedback from clients and employees through phone calls and home visits.
- General administrative duties, such as answering phone calls and data entry.
- Customer service: Handling complaints and issues, providing effective resolutions.
- HR assistance: Screening and interviewing applicants for Health Care Worker positions.
- Participating in the afterhours on-call rotation (once every four weeks).
Qualifications:
- Self-motivated and adept at multitasking.
- Excellent listening and communication skills.
- Customer service experience.
- Detail-oriented with the ability to prioritize and manage time efficiently, even under pressure.
- Strong team player.
Benefits:
- Competitive base salary with RRSP matching.
- Medical and dental benefits.
- Ongoing employee recognition.
- Access to the building fitness facility.
Please note that, in accordance with the current Public Health Order, Classic LifeCare requires all employees to be fully vaccinated against COVID-19. By accepting employment with us, you indicate your understanding and consent to disclose this information, supported by evidence of vaccination status.
At Classic LifeCare, we hire individuals who are passionate about helping others, making a difference with their time, and embracing their authentic selves. We welcome everyone to join our team.
To apply, please click on the attached link and include your availability and wage expectation.
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