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Specialiste - Mode Feminine / Designated Sales Associate - Womenswear

4 months ago

Montréal QC, Canada HOLT RENFREW Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Sales Associate (DSA)

The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets.

Specific responsibilities include (but are not limited to) the following:

· Consistently deliver extraordinary service to all customers

· Exceed all sales and service personal goals and targets

· Exceed all sales and service brand goals and targets

· Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

· Share expert level of product knowledge with entire store selling team

· Maintain solid relationships with buyer, vendor, and selling manager

· Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis

· Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

· Perform floor recovery, visual merchandising, price change, and related sales support tasks

· Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.

· Resolve all customer service issues and partner with selling management on any issues outside of guidelines

· Comply with all Health & Safety policies and requirements

· Ensure compliance with privacy policies, regulations, and cyber security measures

Perform other duties, as assigned

The ideal candidate:

· High school diploma

· Proven ability to exceed sales targets

· Highly collaborative; working with and through others in a team-oriented environment

· Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

· Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

· Minimum of two or more years' experience in a commission-based sales environment

· Prior retail sales experience as a product specialist in a luxury environment preferred

· Entrepreneurial, competitive, self-confident, and self-motivated

· Fully bilingual in French and in English

The measures of success:

· Contribution to financial objectives

· Individual objectives linked to the achievement of department goals

· Feedback from internal and external clients

Spécialiste, Conseiller(ère) Désigné(e)

Le(la) spécialiste, conseiller(ère) à la vente désigné(e) est responsable de développer des relations épanouies et à long terme avec les clients dans le but d'accroître les ventes, le service et la fidélisation. Il/elle est également responsable de la réalisation des objectifs de vente de sa gamme principale. Il s'agit d'un poste dont la rémunération est basée sur les commissions et qui est directement lié à la réalisation des objectifs de ventes personnelles et de volume de la marque.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter :

· Propose un service extraordinaire à tous les clients en tout temps

· Dépasse tous les objectifs et les buts en matière de vente et de service personnels

· Surpasse tous les objectifs de ventes et de service de la marque

· Développe une clientèle de base fidèle et personnelle par le biais de l'acquisition constante de nouveaux clients, le développement des clients existants et la conservation des clients fidèles

· Partage ses connaissances spécialisées sur des produits avec toute l'équipe de vente du magasin

· Entretient des relations solides avec les acheteurs, les fournisseurs et le directeur de vente

· Favorise les ventes de la marque en identifiant les possibilités commerciales clés, en mettant en oeuvre les événements, en effectuant des recommandations d'assortiment, etc.; communique ses suggestions à la direction du magasin sur une base courante

· Participe à toutes les séances éducatives, incluant celles sur les produits, celles du fournisseur et les séminaires de Holt Renfrew

· Effectue le réaménagement du rayon, le marchandisage visuel, les changements de prix et toute tâche connexe appuyant les ventes

· Communique sur une base régulière avec ses clients personnels par téléphone, courriel et tout autre mode électronique relativement aux événements en magasin, aux demandes de marchandises, au suivi des ventes, aux anniversaires, etc.

· Règle toutes autres préoccupations en matière de service à la clientèle et collabore avec la direction des ventes pour celles qui ne sont pas dans les lignes directrices

· Observe toutes les politiques et exigences en matière de santé et sécurité

· Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.

· Effectue les autres tâches qui lui sont assignées

Le(la) candidat(e) idéal(e) possède :

· Un diplôme d'études secondaires

· Une capacité démontrée à dépasser les objectifs de ventes

· Une attitude hautement collaborative; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe

· La capacité de travailler dans un environnement évoluant rapidement qui nécessite un haut niveau d'habiletés multitâches avec supervision minimale

· L'habileté à composer avec un horaire variable dépendant des besoins des clients, incluant les soirs, week-ends et jours fériés

· Au moins 2 années d'expérience dans un environnement axé sur les ventes à commission

· De l'expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable

· Un esprit entrepreneurial, concurrentiel, confiant et automotivé

· Parfaitement bilingue en français et en anglais

L'évaluation du succès :

· Contribution aux objectifs financiers

· Objectifs individuels liés à la réalisation des objectifs du service

· Rétroactions des clients internes et externes

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

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