Application Support Specialist
2 weeks ago
Company : Altea Healthcare/Aarista Technologies Job Title: Application Support Specialist Location : Burnaby, British Columbia (on-site, 5 days a week) Salary Range : CA$50,000–$70,000 depending on experience and expertise Overview We are seeking an Application Support Specialist to join our team and support the day-to-day operation of our EHR platform. This role serves as a key link between our customers, product team, and engineering, helping ensure issues are resolved efficiently and users have a smooth experience. The responsibilities of this role are to investigate reported problems, validate bugs, provide clear documentation, and help maintain a high standard of platform reliability. This is a great opportunity for someone who enjoys problem-solving, communicating with users, and working with modern SaaS tools. Responsibilities Monitor, triage, and manage all incoming Freshdesk tickets, ensuring timely acknowledgement and routing. Investigate user-reported issues by gathering details, reproducing behaviors, and documenting clear steps. Use web browser developer tools (Console, Network tab, elements inspection) to debug and analyze front-end issues. Identify whether issues stem from user behavior, configuration, or platform defects, and escalate as needed. Collaborate closely with product managers and engineers by providing detailed ticket notes, logs, and reproductions. Track recurring issues and suggest improvements to workflows, documentation, or product features. Maintain and update internal knowledge base articles and operational documentation. Provide support during product updates or releases, assisting with testing and validating changes. Perform occasional weekend check-ins to briefly monitor for urgent tickets and escalate when necessary (quick check-ins only — not full on-call). Requirements Experience with Freshdesk or similar ticketing/support platforms. Strong analytical and troubleshooting ability with a structured approach to problem-solving. Ability to inspect and diagnose issues using web browser developer tools. Excellent written and verbal communication skills, especially in documenting technical findings. Strong organizational skills with the ability to manage multiple tickets and priorities. Familiarity with SaaS environments or healthcare/clinical software is an advantage. Coding experience is not required but is considered a plus. Nice to Have Experience working with EHR/EMR systems, clinical workflows, or healthcare operations. Knowledge of SQL, APIs, or software debugging concepts. Exposure to QA, product development lifecycles, or user acceptance testing. Ability to create or improve support documentation and customer FAQs.
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Application Support Specialist
2 weeks ago
Canada Altea Healthcare Full timeCompany : Altea Healthcare/Aarista Technologies Job Title: Application Support Specialist Location : Burnaby, British Columbia (on-site, 5 days a week) Salary Range : CA$50,000–$70,000 depending on experience and expertise Overview We are seeking an Application Support Specialist to join our team and support the day-to-day operation of our EHR platform....
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New Canada, NS Britec Computer Systems Full timeAcumatica ERP Support Specialist Who We Are Britec is a leading Acumatica partner and a fast-growing IT solutions provider specializing in ERP software, infrastructure, e-commerce, and cloud solutions. For over 35 years, we’ve helped clients stay on the cutting edge of technology by delivering custom, end-to-end solutions that drive business success. ...
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Remote Java Application Support Specialist
1 week ago
, , Canada HCLTech Full timeA leading tech company in Canada is looking for a Mid-Senior Level Application Support Specialist. The ideal candidate will have 5+ years of experience in application development with a focus on Java, C++, or Python, along with SQL skills. Key responsibilities include responding to support requests, debugging, and enhancing documentation. This full-time...
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Applications Specialist
3 weeks ago
, , Canada Designfusion Full timeApplications Specialist – Designfusion Description Designfusion, a rapidly expanding Siemens product life management (PLM) software reseller is looking to fill an immediate opening for an applications specialist. We offer an excellent working environment, tremendous growth potential, and compensation plans commensurate with experience. Responsibilities...
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Applications Specialist
1 week ago
, AB, Canada Designfusion Full timeJOB TITLE Applications Specialist DESCRIPTION Designfusion, a rapidly expanding Siemens product life management (PLM) software reseller is looking to fill an immediate opening for an applications specialist in Calgary, AB. We offer an excellent working environment, tremendous growth potential, and compensation plans commensurate with experience....
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Application Specialist
2 weeks ago
Canada Robert Half Full timeEnterprise Application Specialist Overview: Our client is seeking an experienced Application Specialist to join their Information Technology team. This role is responsible for organizing and integrating applications and related data across the organization. The successful candidate will oversee the application portfolio, ensure new applications and data...
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Application Specialist
2 weeks ago
Canada Robert Half Full timeEnterprise Application Specialist Overview: Our client is seeking an experienced Application Specialist to join their Information Technology team. This role is responsible for organizing and integrating applications and related data across the organization. The successful candidate will oversee the application portfolio, ensure new applications and data...
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Applications Specialist
3 weeks ago
, AB, Canada Designfusion Full timeApplications Specialist Designfusion, a rapidly expanding Siemens product life management (PLM) software reseller, is looking to fill an immediate opening for an applications specialist in Calgary, AB. We offer an excellent working environment, tremendous growth potential, and compensation plans commensurate with experience. Responsibilities Preparing and...
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Junior Applications Specialist
3 weeks ago
, , Canada Designfusion Full timeJOB TITLE Junior Applications Specialist DESCRIPTION Designfusion, a rapidly expanding Siemens product life management (PLM) software reseller is looking to fill an immediate opening for an applications specialist in Toronto, ON. We offer an excellent working environment, tremendous growth potential, and compensation plans commensurate with experience....
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Enterprise Application Specialist
3 weeks ago
, , Canada McMillan LLP Full timeEnterprise Application Specialist (IT & Financial Systems Applications) Join to apply for the Enterprise Application Specialist (IT & Financial Systems Applications) role at McMillan LLP Enterprise Application Specialist (IT & Financial Systems Applications) 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Application Specialist...
